Our goal is to provide quality individualized medical care in a timely manner. No-shows, late shows and cancellations inconvenience those individuals who need access to medical care. We would like to remind you of our policy regarding missed appointments.
If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely medical care.
By making an initial appointment with one of our physicians, nurse practitioner, or physician assistant, you are agreeing to abide by the billing policies of our practice. There will be a fee, billed to you personally, if you do not provide at least a 24-hour notice of cancellation or change to your appointment date/time.
How to Cancel Your Appointment
To cancel your appointment, please call 804-378-1800. If you do not reach the call center, you may leave a detailed message on our voicemail. If you would like to reschedule your appointment, please leave your name and phone number. We will return your call promptly.
Late Cancellations: A cancellation is considered to be late when the appointment is canceled without 24-hour advance notice.
No Show Policy: A “no-show”, is a patient who misses an appointment without canceling it. A failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”.
There are no health insurance policies that cover fees for missed appointments or 'no shows'.
Our staff will be happy to answer any further questions regarding this policy.