Thank you for choosing Mid-Atlantic Behavioral Health to be your behavioral health treatment partner. We look forward to helping you meet your growth goals. We want your experience with us to be exceptional and ask that you join us in living our core values throughout the treatment process
I believe!-Believe that EVERYONE has the potential and can choose to grow
I care!-Genuinely care about others
I got this!-Be accountable
What’s next?-Be an innovator and a leader
We are pleased you have the opportunity to review our policies and complete new patient paperwork and patient at home prior to your visit. It will be sent securely to our office so that your chart is ready for you on our first visit and you can maximize your appointment time.
All patients should review the:
Notice of Privacy Practices
Provider-Patient Services Agreement
Patients should complete, sign, and submit:
All forms on the patient portal
Key Policies Summary Statement
Release of Information form for your Primary Care Physician
General release for each individual or provider you would like us to obtain from or release information to (Family members, previous mental health treatment providers and/or facilities)
Agreement for Services for a Minor
Credit Card on File Authorization
Acknowledgement of Receipt of New Patient Paperwork
At your first appointment you will also be asked for your insurance card, photo id and get your photo taken. Please also remember to any copays, co-insurance or deductible payments.
What to expect:
It is common for those new to treatment to feel both eager to get going and uncomfortable about starting the process. Do not let some awkwardness keep you from beginning what you know will be in your long-term best interest. If you have some questions and you feel you need answers before your appointment, please call and let us discuss these. We hope that, as in most situations in life, you will find that if you forge ahead, your worries will lessen rapidly.
Over the years, our clients have found it very helpful to think about what they want to get from treatment or therapy. Please make some notes about your goals and what is most important to you, so that we can discuss these when we meet.
If you are requesting therapy:
Your appointments may be held in person or virtually via our telehealth platform. Your first appointment/s will include a diagnostic/evaluation period to determine your treatment needs and whether the provider you are meeting with can meet those needs. If psychotherapy begins, your clinician will usually schedule one session per week, or every other week. The length of each appointment and the total length of your treatment may vary based on your clinical needs and scheduling constraints. You and your therapist will set your treatment goals and measure your symptoms and progress. Expect to be accountable for consistent attendance and completing growth activities outside of your session. Our goal is to help you achieve your goals in the most effective and efficient way possible. *Please note that once you begin therapy your day and time will remain the same so make sure you schedule at a time you will be able to make consistently. *
If you are requesting medication management services:
Most medication management services are provided to patients in therapy at our practice so that we can help you develop multiple tools to manage your symptoms. Your appointments may be held in person or virtually via our telehealth platform. If you begin medication management services you will be scheduled with a licensed psychiatrist and/or advance practice registered nurse with a psychiatric specialty for a diagnostic interview. During this session, you and the provider will identify the services you need in order to meet your treatment goals and determine whether he/she is the correct provider to help you meet these goals. Ongoing psychiatric services vary in length and frequency and are based on your needs and the prescriber’s recommendation. They may be scheduled weekly, bi-weekly, monthly or quarterly. Your sessions may include medication evaluation/monitoring and/or psychotherapy. Please note that Urine Drug Screens are routinely ordered prior to beginning and during use of controlled substances. Our practice takes a very conservative approach to the use of Benzodiazepines in treatment.
If you are requesting psychological/neuropsychological testing:
Psychological/Neuropsychological testing appointments typically being with a 60 minute intake appointment during which the psychologist or psychological assistant will interview you. If the patient is a child or adolescent his/her parents/caregivers may be interviewed alone as well as with the child. Please provide activities for your child to keep busy within the waiting room during this time as only a limited number of toys are available. Though a receptionist is nearby, if your child requires direct supervision at all times, it is recommended that another adult be present to supervise them in the waiting room during this interview. For adult patients undergoing testing, you will be interviewed and may choose to have other adults present if you feel they would provide valuable information to the psychologist. At the end of that session the next steps will be outlined. Typically testing takes place in one visit (1-5 hours) during which the psychologist or an assessment technician will administer one or more tests that measure various areas of functioning based on the concerns shared on the phone or raised in interview. Parents/caregivers or adult interview participants may be asked to complete rating scales as well. Breaks may be required so it is recommended that you bring a drink and/or snack. After testing has been completed, a feedback session will be scheduled, usually in about 3 weeks. At this time, we will go over the results of the evaluation and provide you with a written report.
Payment and Billing:
If you plan on using your insurance benefits for your treatment we request that you verify your benefits by calling your insurance company and obtaining any necessary authorizations prior to scheduling your first appointment. Please note that as covered in the Key Policies Summary, you will be billed separately and held responsible for any portion of the treatment that you receive and your third party payment does not cover, regardless of the reason for denial. Many insurers carve out their behavioral health benefits or only cover certain services or diagnoses. We offer no guarantee that our services will be covered by your insurer. If you have a co-payment, coinsurance, or deductible with your insurance company, please be prepared to pay this amount in full at the time of your appointment. We accept cash, checks, flexible spending, debit and credit cards. We require a credit or debit card on file with our billing company for all patient responsible balances that exceed 60 days past due or that utilize telehealth services.
How to reach us:
If you have any questions prior to your appointment, please call (302) 224-1400 opt 2. If you must cancel your appointment, please notify us at least 24 business hours (72 for testing) prior to the scheduled appointment time. Failure to provide adequate notice will result in a missed appointment charge per our fee schedule, which is not typically a benefit of most insurance policies.
We look forward to growing with you---
The providers and staff at Mid-Atlantic Behavioral Health, LLC