We feel that we have something special here at Atkinson Family Practice and we look forward to caring for you and your family. Let us tell you more about ourselves and our philosophy regarding patient care.
Expectations: In being accepted in to our practice, patients are expected to be seen once every calendar year for a physical exam, more frequently if they have chronic diseases, and/or issues for which we prescribe medications. It is our policy that you schedule next year’s physical exam upon checking out of your current exam. If you do not wish to schedule your Physical Exam Appointment at that time, we will schedule it for you and send a letter notifying you of the appointment.
Of course, if it is not convenient for you, please call us or email to reschedule. Please note, if you do not schedule your Physical Exam on your way out from your visit, we cannot guarantee that your next yearly physical exam will be with your preferred provider. We will do everything we can to keep you with your Primary Care Provider, but if there is not a time available with your Primary Care Provider we will schedule your exam with an available provider.
Appointments: If you do not show for your appointment or cancel with less than 2 hours notice, you will be charged a $25 no show fee and be asked to reschedule your appointment. If you do not show for your Annual Physical appointment or cancel with less than 2 hours notice, you will be charged a $50.00 no show fee and be asked to reschedule your appointment. If you know you are going to be late, please call to let us know. We will do everything we can to try to accommodate you.
Refills: Please request your medication refills at least 24-48 hrs. in advance. REMEMBER PLEASE: this means if you call on a Friday afternoon the refill may not be done until Monday. In most instances we do try to do them same day; but we cannot guarantee it. Most medication refills are NOT an emergency. Please do NOT call on weekends/after hours for refills unless it is to leave a voice message for us to retrieve on Monday. Our providers are busy with their own families; so if you could please remember that weekend/night calls are for urgent matters only.
We DO NOT practice “phone-medicine.” If you or your family members are sick we prefer to see you in the office. Prescribing drugs over the phone simply is not safe medicine. Reasons for treating over the phone do NOT INCLUDE how far away you live or not wanting to pay a co-pay. If you live so far away that you’re coming in is too challenging we would suggest that you select a closer provider for your family’s care. Your co-pays are determined by your insurances not by us. Besides we are worth it! Our staff works very hard to take care of you.
Our office has a strict policy about prescribing narcotic medications. We do not prescribe narcotics for chronic, non-cancer pain. Feel free to talk to your provider about any of our policies.
Insurance: There are many, many insurances each with many different programs—we CANNOT know what your insurance covers. You are responsible to know what your policy states. If you tell us before your visit that your insurance doesn’t cover something we can often note it accordingly but we can NOT change the note after your visit is done. Try to select the insurance plan which fits your family’s needs—we do not set your co-pay or deductible—your policy does. After your insurance has paid we will expect you to pay the balance in a reasonable amount of time. Just as you have to pay your own rent and utility bills so do we.