Attendance / Cancellation Policy

Fairmount Speech and Swallowing Therapy

Philadelphia, PA

contact@fairmountspeech.com

(215) 645-2699

Attendance and participation in therapy along with complete compliance with any associated home programs, are essential for therapeutic success.

While Fairmount Speech and Swallowing Therapy understands that illnesses and emergencies occur, we respectfully request that you avoid frequent cancellations or “no shows.” Please adhere to our following policy regarding providing our office with advance notification for any cancellations resulting from a conflicting appointment, vacation, obligations for work or family, or any other event.

All cancellations must be submitted at least 3 hours prior to your scheduled appointment.

A fee of $15 may be implemented if cancellations are made less than the required 3 hours or if the client does not show up (in person or on-line) for a scheduled appointment. The therapist will wait 15 minutes from the start time of the session. This fee will be billed directly to the client and not their health insurance company, as medical insurance does not provide coverage for missed sessions. If you reschedule/are late for 3 scheduled appointments within 30 days, we will reserve the right to discharge the client. If you fail to appear for an appointment without providing the appropriate advance notification for 3 or more appointments within 30 days, the office will reserve the right to cancel all pending appointments and to no longer offer services to the client. If you arrive late for a scheduled appointment, the session will still end at the scheduled time or may be cancelled. I understand the attendance/cancalleation policy and the risks of not adhering to it.

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