4. Upon examination, should Dr. Chen or Dr. Eng find a medical condition, she may bill your MEDICAL insurance for your visit.
If you decide to purchase your contact lenses with our office, please note that BEFORE any contact lens orders can be placed, you must:
1. Have NO outstanding balance(s) on your account.
2. Pay in full for your portion of your order. If we are billing your insurance(s), then you will give us the right to send you a statement for the amount due that is not covered by your insurance(s) for the reason(s) specified by your insurance(s). **Please make sure we have ALL your insurance info. Please check with our staff what current insurance information we have on file.
3. You must pick up your order within 3 months from the date the order was received in our office. Failure to do so will result in a $20 restock/return fee to send back orders to the manufacturer(s). If an order is placed and received by our office, but canceled by you, the $20 restock/return fee also applies. ***Please make sure we have current phone numbers to reach you. Check with our staff to see what phone numbers we currently have on file.