Financial Policy
Co-Pays: In accordance with our contract with your insurance company, we are obligated to take the co-payment defined by your insurance plan. Co-payment is due at the time of service. This includes any siblings that are added to the schedule at the time of another visit. Note: If a visit that was not originally scheduled as a sick visit turns into a sick visit after arrival, your insurance my apply a co-pay.
Returned Checks: A $20 fee will be charged to your account for NSF checks that are returned by your bank. After two NSF checks have been returned on your account, we will request payment by cash or credit only.
Well Visit Services: It is understood that we will conduct all age-appropriate well-child services at every annual physical to provide the standard of care recommended by The American Academy of Pediatrics and that it is your responsibility to confirm coverage with your insurance company. If you choose not to receive a specific service at the physical, you will need to sign a waiver for that service. To see a schedule of services, look for our Schedule of Well-child visits on our website or ask for a copy at the front desk.
Balances: If a personal balance is due after insurance has responded for a date of service, a statement will be sent to the responsible party. Payment in full is expected upon receipt of the first statement. Please do not disregard any statements you receive from our office. Please call our billing department if you have any questions or feel there are any errors.
Collections: It is understood that if your account is turned over to a collection agency, you will be responsible for any collection costs that are incurred. Once this step has been taken, we cannot reverse the process. Remember that payment arrangements can be made at any point during this process prior to the account being sent to a collection agency.
Cancellations: Our office requests 24 hours notice, excluding weekends/holidays, for cancellations of all appointments. For no-show/missed appointments with no prior cancellation, a charge of $50.00 for a physical examination and $25.00 for sick/vaccine/testing appointment will be applied to each missed appointment. As a courtesy to our office and to other patients, we ask for as much notice as possible when canceling any appointment, including sick and follow-up appointments, so that we may be able to accommodate another child.
After Hours: Any visits scheduled after our regular office hours will be billed as such to your insurance company.
Comprehensive Care Fee: This is a yearly fee of $50/patient 18 years or younger, $25/patient 19 years or older and a family maximum of $150 due yearly by May 30th. This Care fee allows us to provide all services not billable through your insurance company under a singe yearly fee.
Credit Card on File: As a courtesy to our busy families, we are now offering to keep your credit card on file. We are using a third party payment processor called Heartland to securely store your credit card information. No credit card information will be stored in our office. This service is for co-pays and outstanding balances that will be charged at the time of the visit. This service is optional, if you are interested in placing a credit card on file you will need to complete a credit card authorization form (download from our website or ask at the front desk).