If a client disagrees with a staff, volunteer or contractor decision and/or their conduct, there should always be an initial attempt to resolve any disputes between the two parties involved.
If the client does not feel the matter was resolved, the client may submit a written grievance to Childhaven, 807 W. Apache St., Farmington, 87401. All written grievances will be placed in the mailbox of the appropriate Program Supervisor. Within 72 hours of receipt, the Program Supervisor will contact the client to discuss the matter. The Program Supervisor’s decision will be in writing, with copies placed in the client’s file and sent to the client, no later than 10 working days.
If the Program Supervisor does not satisfy the client’s needs, the written grievance will be forwarded to the Chief Executive Officer (CEO The CEO will investigate the complaint and contact the client within 10 working days. The CEO’s decision will be in writing, with copies placed in the client’s file and sent to the client, no later than 10 working days. The decision of the CEO will be final.
I have read and understand the Client Grievance Procedures.