Appointments
Office visits are by appointment only. You may be asked about the reason for your visit. This helps us schedule the doctor's time more efficiently. Please arrive 5 minutes early for your appointment to check in with any insurance cards and for necessary tests to be run. Patients who are 5 minutes late for any appointment will be asked to reschedule. Remember to bring a list of your prescriptions, over-the-counter medicines, vitamins and supplements to each office visit. This will enable your doctor to review the medications at each visit. Please bring all your eyewear including contacts, sunglasses, computer glasses, reading glasses and distance glasses.
Cancellations
We would like to thank you for being a patient in our office. We value all of our patients and strive to provide the best vision care possible in the most comfortable setting. Please understand that when we schedule your appointment, we are reserving time for your particular needs. We will try to call/text one day ahead and remind you of your appointment; however, it is your responsibility to keep a record of your appointment and to arrive on time. We know that your time is valuable. When your appointment is made, a room is reserved, your records are prepared, and special instruments are readied for your visit. There will be a fee of $25 for appointments canceled without proper notice. *CenCal patients will not be charged missed appointment fees, however due to CenCal policy, patients may be discharged for the first missed or untimely canceled appointments.
Missed Appointments (Non-Canceled)
We understand that occasional missed appointments can occur for a variety of reasons. When you miss an appointment without canceling, someone else who could have been seen in your place is delayed unnecessarily. Excessive tardiness to appointments will be deemed a missed appointment due to the doctor's inability to treat you. We track missed (non-canceled) appointments. A “No Show/Late Cancellation” is defined as missing an appointment without canceling at least 24 hours before the scheduled appointment time. There will be a $25 charge for the first appointment missed or canceled without proper notice, $50 for the second, and discharge from the practice upon the 3rd. Insurance will not cover charges for no show/late or late cancellation fees. No refunds will be given.