● DHT/DNF respects patient’s time and makes every effort to arrive on schedule. However, because an employee cannot anticipate what every person will need, or if medical emergencies arise, we will take whatever time is necessary to give each and every patient the best care that is needed. As our employees make home visits, one cannot always foresee challenges with parking, heavy traffic, or unforeseen road conditions. For this reason therapists will give a window of 15-30 minutes for appointment time of arrival. If the therapist is running more than 30 minutes late, then the patient will be called in advance and given the opportunity to reschedule without a cancellation / no show fee.
● In the event that the patient is unable to keep an appointment please contact your therapist as quickly as possible. Visits that are cancelled less than 24 hours prior to visit time, or are not cancelled at all will be billed $75.00 due to scheduling and traveling inconveniences. E-mail is a suitable means to communicate visit cancelation. In the case of a true medical emergency, the cancellation fee will be waived.
● In the cases of multiple cancellations ( >3) for non-medical purposes, the therapist may discharge your case at their discretion.