Office Policy and Insurance Authorization
FINANCIAL
Payments
Cash, check, Care Credit, major credit cards and insurance are accepted as payment in our office. Payments are expected at the time of service. Any payment plans or installments on service rendered MUST be approved of in writing and PRIOR to treatment.
Insurance
This office is happy to process your insurance claims promptly and at no charge. Insurance coverage is usually limited to a portion of the fee we charge. Your insurance contract REQUIRES your estimated co-payment at the time of service. If your estimated co- insurance payment is not paid on service date, you will not receive any insurance contract discounts. When you receive treatment in this office you agree to be financially responsible for the entire fee, the contract for your dental insurance is between YOU and YOUR Insurance Company. We gladly bill your insurance, but any problems or non- payment will be your responsibility to settle with your insurance company.
If you have more than one insurance policy we will gladly process your additional claims at no charge, however you will not receive any insurance contract discounts with multiple dental policies.
Discounts
A 10% cash courtesy discount is offered for services if paid in FULL with CASH or CHECK at the time of service. Patients with insurance must pay the TOTAL amount and wait for insurance to reimburse you. Our office is required to notify your insurance of the discount, if a payment is to be made by your insurance.
Statements
If your account has a balance, you will receive a statement. We charge a $5 statement fee.
MISSED APPOINTMENTS / LATE APPOINTMENTS
Missed appointments
Our office reserves specific time needed for each patient’s treatment. We do a great deal of preparation that is costly and time consuming in order to provide each patient with the best quality care possible. Our office policy states that there will be a $25.00 fee for every 30 minutes for missed appointments when there is not a 23-hour notice given. This office may waive this fee under unusual circumstances.
Late appointments
If you are late for an appointment we will check with our clinical coordinator to see if there is still adequate quality time for the Dr.
to do any of your treatment. Re-appointing may be necessary to perform all the proposed treatment in the proper reserved time.
EMERGENCIES
We strive to be available to handle our patients with emergencies. We keep specific time each day for that purpose. When you come in we will see what the problem is and what will need to be done. Generally, the Dr. will not have time to begin and finish work that arises from an emergency, but will attempt to get you out of pain and then appoint for the quality time necessary to finish
treatment. Please call us as early as possible to ensure being able to see the Dr.