Eidon Tech - Managed IT Questionnaire

1
Your Name* This field is required.
First Name
Last Name
2
Practice/Office Name* This field is required.
3
Your Phone Number* This field is required.
Area Code
Phone Number
4
Your Email* This field is required.
example@example.com
5
Do you have more than one physical office location?* This field is required.
YESNO
6
How many physical office locations?
7
Do the offices each have their own MacPractice database or share one database over a VPN?
8
Total Number of Computers* This field is required.Please include total number (servers, desktops and laptops) in all office locations.
9
Do you have any Windows PC computers in your office?* This field is required.
YESNO
10
What are your Windows PC computers used for?
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Ok
11
What operating system are they running?e.g. Windows 10, 7, XP
12
What macOS operating system is running on each Mac computer (check all that apply)?* This field is required.Hint: you can click on the apple logo in the top right corner of the screen and select “about this Mac"
macOS 15 Sequoia
macOS 14 Sonoma
macOS 13 Ventura
macOS 12 Monterey
macOS 11 Big Sur
10.15 Catalina
13
Do you use iPads in the office?* This field is required.
YESNO
14
How many?
15
What are the iPads used for?
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16
Do you have a third party firewall installed on your network?* This field is required.
YESNO
17
What is the brand/model?
18
Does someone else manage this firewall for you?
YESNO
19
Do you have admin access to configure the firewall?
YESNO
20
Are you using a VPN to connect remotely?* This field is required.
YESNO
21
Do you have need of remote connectivity?
YESNO
22
Who is your internet service provider?
23
Do you use VoIP phones?* This field is required.
YESNO
24
Who is your phone provider?* This field is required.
25
Do you use an appointment reminder service?* This field is required.
YESNO
26
Who is your appointment reminder service provider?
27
Do you take X-rays in-house?* This field is required.ie. Panoramic, Intra-oral, or 3D Imaging
YESNO
28
Please list the type and brand of each piece of X-ray equipment.ie. Pano machine (Planmeca Promax), intra-oral sensors (Acteon SOPiX), ScanX Phosphorous Plates etc.
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29
Please list the software used to capture images for each of the above listed X-ray equipmentie. MacPractice DR for Panos, SOPiX Capture for intra-oral sensors, Parallels for ScanX capture software etc.
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30
What is the year, model, processor, Memory, and storage size of your MacPractice server computer? * This field is required.This information is found under the “about this Mac” section when you click on the apple logo in the top left corner.
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31
What is the year, model, processor, Memory, and storage size of each of your workstation computers? * This field is required.This information is found under the “about this Mac” section when you click on the apple logo in the top left corner.
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Ok
32
Do you have any upcoming IT projects in mind that you will be needing assistance with? * This field is required.
YESNO
33
Please explain your upcoming IT projects
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34
Which of the following best describes the status of IT reliability in your office currently?* This field is required.
Things work smoothly most of the time and we rarely experience IT interruptions to our operations
We experience a moderate level of downtime or delay due to recurring IT related issues
We are constantly having problems and need help identifying and mitigating multiple issues
35
Which of the following best describes your or your staff’s knowledge of your IT infrastructure and skills to troubleshoot problems when they occur?* This field is required.
Someone in our office is very familiar with our IT infrastructure and regularly keeps up with IT maintenance
Someone in our office has limited but functional understanding of our IT infrastructure and can perform some basic IT maintenance and troubleshooting
No one in the office has much knowledge or understanding of how our systems are setup or function. We consider every staff a user of the system but no one is designated by the office as a go-to person who can perform basic troubleshooting or maintenance
36
If you are switching IT services from another IT company, please tell us your reasons for switching.
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37
What are your primary goals that you are looking to achieve by partnering with Eidon Tech for Managed IT services?* This field is required.
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38
Please upload any documents or images related to your IT infrastructure
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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