Williamson County Children’s Advocacy Center
Volunteer Code of Ethics
1. Volunteers providing client services shall maintain the client’s interest as their primary responsibility and will maintain the highest personal and professional standards.
2. Volunteers will portray a positive role model by maintaining an attitude of respect, loyalty, patience, integrity, courtesy, tact, and maturity.
3. Volunteers should respect the privacy of clients and maintain confidentiality at all times regarding information obtained while providing services. Volunteers will not reveal a name or any other identifying information about any client or a case to the outside public.
4. Client confidentiality must be maintained throughout the workplace. Client information will not be discussed in the front office or in the hallway of any general work area.
5. Volunteers may not discriminate against clients or staff on the basis of gender, race, age, ethnicity, religion, marital status, disability, sexual orientation, political affiliation or source of income.
6. Volunteers shall avoid dual relationships with clients, unless pre-approved by the WCCAC. Volunteers shall not conduct any relationship with the client other than that assigned by WCCAC.
7. Volunteers will clearly distinguish between their personal views and the official positions adopted by WCCAC when communicating public statements to others.
8. Volunteers will report any conflict of interest to appropriate agency authority that may prevent them from providing competent services to a client, or be impartial in the treatment of any client.
9. Volunteers shall not use drugs, alcohol, or profanity while volunteering for WCCAC. Tobacco can be used outside, in the rear of the building.
10. Texas State Law requires that all citizens report any suspected abuse or neglect of a child to the Texas Department of Protective and Regulatory Services via their statewide 1-800-252-5400 hotline or to the local law enforcement agency.
11. Volunteers recognize their boundaries of competence and provide only those services, and use only those techniques, for which they are qualified by approved training experiences.
12. Volunteers should be mindful of any gifts given to them by clients. Any gift offered should not exceed an excessive nominal value, and if so, should be politely declined.
I understand that any violation of this code may be grounds for removal as a volunteer from the WCCAC.