• REQUEST MY BENEFIT

    I am an employee, family member, or household member in need of assistance.

  • 1. If you are experiencing an emergency, do not use this form.  Please call 911.

    2. Adults over the age 18 must complete this form themselves. You cannot complete this form for another adult.

    3. If you are under the age of 18, please call us for assistance at 800-968-8143.

    4. Internet communication is not checked on evenings, weekends, federal holidays, or states of emergency requiring business closure. For immediate assistance, please call 800-968-8143.

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    • Covered Employee 
    • Employment Status 

    • How you heard about us 

    • Stop Collapse 

    • Please note: If additional information is needed to make an appropriate referral, an EAP staff member may reach out to you via phone, even if you selected a secure email response. Those who selected secure email will receive an encrypted email with your provider referral information. You are responsible for setting an appointment with your provider. Our provider may reach out to you in the near future by phone or email. If you are unable to connect with your provider within three business days, please contact First Sun EAP at 800-968-8143.

    • Provider for Referral 
    • Time of Day 
    • Preferences for Provider 

    • In order for us to help serve you, please let us know what preferences if any, you have as we seek to match you with a network counselor. While not always possible, we seek to match you, as best we can, according to your preferences.

    • Preferred background of counselor 
    • Counseling 

    • HIPAA Notice of Privacy Practices 

    • Learn about your rights under HIPAA. Read about how medical information about you may be used and disclosed and how you can get access to this information.  Click Here

    • Addiction Resources 

    • Personal Issues 

    • Family or Relationship Issues 

    • Violence/Abuse/Trauma 

    • Work-related Issues 

    • Stop Section Collapse 
    • Type of Assistance 

    • Due to the COVID-19 pandemic, First Sun EAP is offering services via telehealth – messaging, chat, phone, video. We believe this is the safest way to provide our resources during this time. If you have questions or concerns, please call us at 800-968-8143.

    • Stop Section Collapse 
    • Life Management 

    • Financial Consultations 

    • Type of Assistance - Financial 
    • My Secure Advantage 

    • You selected Self-help resources through our website. Please log in to the Well-being & Training Center for online resources. You must set up a personal login in order for your resources and materials to be saved for later access.

      • Access the FINANCIAL RESOURCE CENTER
    • Legal Services 

    • Type of Assistance - Legal 
    • Type of Legal Document 
    • Free Online Document 

    • You selected Self-help resources through our website.  Please log in to the Well-being & Training Center for online resources.  You must set up a personal login in order for your resources and materials to be saved for later access.

      Look for the Legal icon for free online documents 

    • Self-help Resources 

    • Resources immediately available through the Well-being & Training Center:

      • Health Assessments
      • Health Videos
      • Online Training Modules*
      • Webinars*
      • Personal Growth
      • The Resilience Journey is an engaging, interactive online program that takes you on an enlightening journey that will open your eyes to your life's purpose while teaching you about the five core components of resilience.

      *Some training courses and webinars offer participation certificates to document your training time.

      Please log in to access the online resources. You must set up a personal login in order for your resources and materials to be saved for later access.

      Ask your HR person if your EAP benefit includes the Be Better NOW app — on-demand behavioral health therapy based on the user's goals.

    • Stop Section Collapse 

    • Please be aware that electronic communication via the internet cannot be guaranteed to be completely free from potential breach of privacy and confidentiality. If security is a concern for you, please call us at 800-968-8143 or in the Columbia, SC area 803-376-2668.

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