Communications Policy

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We will not always be immediately available to take your calls. However, you may leave a voice mail on our private phone line at (912) 508-1223 and we will return your call as soon as possible. Except for holidays and weekends, we will generally return the call within 24-48 business hours.

Despite best efforts, even the most secure methods cannot be guaranteed. From time to time, regardless of mode of communication, we may need to verify your identity. As an additional measure to safeguard your privacy, please select a four-digit PIN that is unique to your counseling relationship with us. Make sure you record it somewhere safe so that in the event we need to implement this security step you are able to recall what it is.

If you select encrypted email, this PIN will be your password. Should we have reason to suspect someone is impersonating you via email or text message, we will ask for this number.
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Please enter your 4-digit pin below* This field is required.
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SECURE COMMUNICATION

There are instances when we will need to contact you. In such times, there are options for how you may choose for us to communicate with you. We subscribe to the following services that can allow us to communicate more privately through the use of encryption and other privacy technologies. None of them will cost you money, but each requires some setup before they can be used.

Encrypted email through Proton Mail. This service can be used on a computer or smartphone.

Secure text messaging through Signal.

Secure and private communication cannot be fully assured utilizing cell/smart phone or regular email technologies. It is the client’s right to determine whether communication using non-secure technologies may be permitted and under what circumstances. Use of any non-secure technologies to contact your clinician will be considered to imply consent to return messages to client via the same non-secure technology, pending further clarification from client. Please let us know about your communication preferences below.
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Client Name* This field is required.
First Name
Last Name
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Date of Birth* This field is required.
Date
Month
Day
Year
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I prefer secured communication. I understand I will need to access the indicated platforms to utilize secured communication.
Secured e-mail okay via Proton Mail
Secured Text okay via Signal
I prefer non-secured communication.
Non-Secured e-mail okay
Non-Secured Text okay
Voice Calls okay
Voicemail okay
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The following types (if any) of information are okay to communicate to me via non-secured methods:
Information related to the scheduling of meetings or other appointments
Information related to billing and payment (but not to include any financial or claims-related identifiers including, but not limited to, credit card numbers, insurance plan numbers, diagnosis codes, or procedure codes.)
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I have been informed of the risks, including but not limited to my confidentiality in treatment, of transmitting my protected health information by unsecured means. I understand that I am not required to sign this agreement in order to receive treatment. I also understand that I may terminate this authorization at any time.

I understand that The Resilience Group makes available to me the following means of communication that are designed to be secure and to maintain confidentiality, and I still choose to request and authorize the above- named non-secure means (if applicable): Proton Mail Encrypted Email Server and Signal Secure Texting
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Signature* This field is required.By signing below I certify that I have read and understand the above information
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