MEDICAL SPA POLICY
With limited appointments available, we strive to accommodate to every clients’ busy schedule. We sincerely ask that our clients provide us with at least 24 hours’ notice if you are unable to keep the time we have reserved for your appointment. Any cancellation or reschedule made less than 24 hours prior to your appointment will result in a cancellation fee of $50. If you are more than 15 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our best to reschedule your service for another time that is convenient to you if we are unable to accommodate you on your original appointment date. Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care. Therefore, Windermere Dental & Medical Spa reserves the right to charge a fee of $50.00 for all missed appointments (“no shows”) and advance notice.
As a client of Windermere Dental & Medical Spa, you understand that you are responsible to pay for service(s) and treatment(s) provided by our office. We require that you pay your full balance on the day services are rendered. We accept most major credit or debit cards: VISA, MasterCard, Discover & American Express. We do not accept checks. We are happy to offer a flexible financing option through Care Credit. Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice.
Deposit: A $100.00 nonrefundable deposit may be required to reserve your appointment. If you choose to get treatment during your visit, your $100.00 nonrefundable deposit will be applied to your total balance during your visit. If you decide to not get treatment at the time of your appointment, your deposit will be applied to the $100.00 consultation fee. All prices, policies and services are subject to change without notice. Scheduling an appointment is your acceptance of these polices. Refunds: While we make every effort to make our customers as happy as possible, ALL SALES ARE FINAL and are non-transferable. We do not offer refunds on any used or unused appointments/sessions for individual services, service packages or service series. However, if possible, we will allow our patients to use the charges towards other services and/or products. Windermere Dental & Medical Spa reserves the right to review all refund requests and decide on any resolution (if any). We do not offer refunds on services rendered. We strive to help you achieve your aesthetic goals, but we do not guarantee any specific outcome after treatment. We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
At Windermere Dental & Medical Spa, we keep documentation of your progress with photos and/or videos that are kept in a confidential and private database. By scheduling an appointment with us and signing below, you agree to allow us to capture photos or videos for your private personal file.