The physicians, nurses, and entire staff are committed to assure you safe, reasonable care.
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A patient has the right, upon request, to be given the name of his attending practitioner, the names of all other practitioners directly participating in their care and the names and functions of other healthcare professionals having direct contact with the patient.
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A patient has the right to consideration of privacy concerning their own medical care program. Case discussions, consultation, examination, and treatment are considered confidential and shall be conducted discreetly.
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A patient has the right to have records pertaining to their medical care treated as confidential, except as otherwise provided by law or third-party contractual arrangement.
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A patient has the right to know what facility rules and regulations apply to his conduct as a patient.
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A patient has the right to expect emergency procedures to be implemented without necessary delay.
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The patient has the right to good quality care and high professional standards that are continually maintained and reviewed.
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The patient has the right to full information in layman’s terms; concerning diagnosis, treatment & prognosis, including information about alternative treatments and possible complications. When it is not medically advisable to give the information to the patient, the information shall be given on their behalf to their designee.
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Except in emergencies, the practitioner shall obtain the necessary informed consent prior to the start of a procedure. Informed consent is defined in Texas Administrative Code, Title 25, Part 7m Chapter 601.
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A patient, or if the patient is unable to give informed consent, a responsible person, has the right to be advised when a practitioner is considering the patient as part of a medical research program or donor program, and the patient, or responsible person, shall give informed consent prior to actual participation in the program. A patient, or responsible person, may refuse to continue in a program to which he has previously given consent.
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A patient has the right to refuse drugs or procedures, to the extent permitted by statute, and a practitioner shall inform the patient of the medical consequences of the patent’s refusal of said drugs or procedures.
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A participant has the right to medical and nursing services without discrimination based upon age, race, color, religion, sexual orientation, national origin, handicap, disability or ability to make payment.
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The patient who does not speak English should have access, where possible, to an interpreter.
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The facility shall provide the patient, or patient designee, upon request, access to information contained in their medical records unless access is specifically restricted by the attending practitioner for medical reasons.
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The patient has the right to expect good management techniques to be implemented with the facility. Those techniques shall make effective use of the time of the patient and avoid the personal discomfort of the patient.
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When an emergency occurs and a patient is transferred to a hospital, the responsible person/patient’s designee shall be notified. The institution to which the patient is to be transferred shall be notified prior to the patient’s transfer.
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The patient has the right to expect the facility to provide information for continuing health care requirements following discharge and the means for meeting them.
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A patient has the right to be informed of his rights at the time of admission.
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The facility expects the patient to ask questions about any directions or procedure they do not understand.
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The facility expects the patient to be considerate of other patients and staff in regard to noise, smoking, and number of visitors in the patient areas. The patient is also expected to respect the property of the facility and other persons.
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The patient is expected to follow instructions and medical orders and report unexpected changes in their condition to their physician and facility staff.
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The patient is expected to follow all safety regulations that they are told or read about.
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If the patient fails to follow their healthcare provider’s instructions, or if the patient refuses care, they are responsible for their own actions.
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The patient has the right to ask the ER to honor their Advanced Directive.
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The patient has the right to be free from all forms of abuse, neglect, exploitation, or harassment.
A copy of my patient rights and HIPAA have been made available to me. I understand that I am entitled to a copy of this form upon request. Should you have a complaint or grievance please contact the Administrator at (713) 574-1166.
Presentation of a complaint shall not compromise care. If your complaint or grievance is not resolved to your satisfaction, you may contact the Texas Department of State Health Services, Health Facility Compliance Group (MC 1979) PO Box 149347, Austin, TX 78714-9347 TDSHS/HHS Complaint Hotline: (888) 973-0022