Notice of DBA, (Doing Business As) One Accord Physical Therapy is a DBA for Harvest Physical Therapy. As such many of our insurance contracts are listed under Harvest Physical Therapy. Please do not be confused if your EOB says Harvest Physical Therapy and not One Accord Physical Therapy, they are one in the same. Please feel free to ask for clarity if need be.
IMPORTANT POLICIES:
• Late Policy – Being late by more than 10 minutes will require you to either reschedule, or wait for the next available opening. There are no guarantees since openings due to cancellations can be unpredictable.
• 24-Hour Advance Notice Fee- If you wish to change or cancel an appointment, we require a minimum of 24 hours advance notice. Anything less will result in a $35 fee charged to your account. It costs us money to make appointments available to you. Whether you attend or not, we will still accrue expenses.
• No Shows- If you fail to show for an appointment without notice, all future appointments may be removed and a $50 fee will be assessed to your account.
FINANCIAL POLICIES:
Insurance coverage is never guaranteed. Although our office does verify coverage, online services only provide limited information. While we try to obtain accurate insurance benefits we are occasionally given incorrect information. If this occurs, you are responsible for any difference in what your insurance company quoted and what was actually paid.
• I understand that my insurance company does not guarantee the information provided to One Accord Physical Therapy and that I will double-check my insurance benefits.
• You understand that we are not obligated to provide the "Movement is Life" neuro-learning platform/program, PhysiApp, dry needling, shockwave therapy, blood flow restriction therapy, and any other non-covered service, that is not covered by your insurance company, as they are not considered traditionally covered physical therapy services. We are able to offer non-covered services on a voluntary cash basis. If you wish to only receive traditionally covered services we can refer you to a traditional physical therapy clinic within relatively close proximity to our clinic, as you are not required to participate in our non-covered services, and you have freedom of choice when it comes to receiving physical therapy services.
• Account Responsibility: Many people are under the impression that if they have insurance, it is the insurance company that owes One Accord Physical Therapy for their services. This is not the case. The insurance contract is between you and the insurance company; our relationship to you is as a patient to whom we are providing service.
• Our responsibility:
o To bill all claims to your insurance carrier(s) in a timely manner on your behalf.
o To assist you in resolving any problems with your claim payment.
• Your responsibility:
o To provide us with current and accurate information to submit your claims correctly
o To make certain if a current prescription from you doctor is needed for insurance
purposes that you will obtain one, otherwise your claim could be denied.
o To pay your co-pays, coinsurance or deductible payments at the time of service
o To pay any additional amount owed as determined by your insurance carrier within 30 days of receipt of your first statement from us.
• Unpaid accounts past 90 days may be sent to a third-party collection agency and may have an additional 1.5% interest charge attached. Additional collection fees and/or attorney fees will be your responsibility. A $25 processing fee will be added to all returned checks. We look forward to building a successful relationship with you that lasts a lifetime!