Thank you for choosing PlayWorks as your therapy provider, we are so happy to have you! Our goal is to help each Client reach his or her highest potential and increase their overall quality of life. It is important that we remind every parent/caregiver that in order for our Clients to receive the maximum benefits from their therapy sessions, they must be present for each scheduled appointment! Consistency and attendance are the most important factors for each Client to attain their therapeutic goals. As always, we understand that illness and emergencies do occur and in those cases we expect that parents will notify our staff of absence as soon as possible by contacting the office at 304-292-0173.
We are happy to report that PlayWorks is growing every day and we are able to serve more and more families in the surrounding area. This means that there is now a growing wait-list for those who require services. Because of this expanding wait-list, we are very serious about enforcing our "No-Show policy". We can no longer justify holding appointment times for those who consistently miss scheduled appointments for any reason. Additionally, we are keeping track, as always, of cancellations in an attempt to best serve all of our current and potential Clients.
Please allow us to explain the "No-Show" policy:
A "No-Show" is recorded for a Client when their therapy session is missed without any prior notification.
A $35 charge will be assessed for each therapy session documented as a "No-Show". This amount will be due prior to any further treatment sessions for your child at PlayWorks by any discipline (PT, OT, SLP THIS CHARGE IS NOT COVERED BY INSURANCE OR BY TITLE 19 WAIVER.
In the event that two consecutive sessions are documented "No-Show", the Client could potentially be
removed from the PlayWorks active therapy roster and placed on the waiting list. The parent/caregiver will
need to contact PlayWorks for reinstatement if desiring to continue services
PLEASE REMEMBER: PLAYWORKS RESERVES THE RIGHT TO REMOVE CLIENTS FROM THE ACTIVE THERAPY ROSTER AT ANY TIME DUE TO EXCESSIVE CANCELLATION OR FREQUENT, BUT NOT CONSECUTIVE NO-SHOW INCIDENTS.
Please contact us at 304.292.0173 as soon as you know that the Client will not be attending therapies. If you have any questions or need to discuss the current therapy schedule please contact Mike Lentz at the number listed above. Thank you for choosing PlayWorks Child and Adult Therapy to serve your family.
R.M. Lentz, OTR/L, Owner
**My signature on this document indicates that I have read, fully understand, and agree to all policies listed above.