CLINIC POLICIES- READ CAREFULLY
We appreciate the opportunity to take care of your Endocrine needs.
-New patient paperwork (these forms) need to be turned in before we schedule.
We also need pertinent labs/ records before scheduling in order to make the visit go smoothly.
-For New patients, we only allow a ONE time reschedule if notified over 48 business hours. New patient appointments which are cancelled less than 48 hours or no show WILL NOT BE RESCHEDULED.
-Refills may take 48-72 business hours. Please plan accordingly. If you are overdue for labs and follow up, a one time ONE month refill will be sent. Please make sure labs and follow up are completed prior to the completion of the one month refill. Refills are best obtained by asking your pharmacy to send us a refill request. DO NOT CALL for refill requests.
-Please use the patient portal (www.patientfusion.com) for communication. Do not use the admin email. Please limit calls to the office as we are with patients most of the day and can better respond to portal or text messages.
After hours calls and weekends are only for emergencies. Scheduling/ refill or other issues will only be addressed during business hours.
-For follow up patients, if there is a "no show" or less than 48 hour cancellation, there is a $50 fee to reschedule the appointment.
-Dr. Juarez is unable to call patients or respond to multiple or long portal messages. Discussions outside of quick questions which can be answered by staff will require a scheduled appointment either telemedicine or in person to address all concerns at once.
-Please note copays, deductibles for the visit are due at the time of service. We are not able to offer payment plans or bill later.
-Please note our staff is working hard and covering multiple tasks at any given time. DO NOT CALL REPEATEDLY. We have a busy clinic. ANY TASK CAN TAKE UP TO 3 BUSINESS DAYS TO COMPLETE. IF IT'S URGENT, YOU MAY NEED TO SCHEDULE A SAME DAY APPT IF AVAILABLE.
-Please note that rude behavior of any kind is not acceptable and is grounds for dismissal from the practice. We value our employees. We value our patients. We expect mutually respectful communication. NO EXCEPTIONS.
Please sign below to acknowledge the clinic polices and procedures.