CLINIC POLICIES- READ CAREFULLY
We appreciate the opportunity to take care of your Endocrine needs.
-New patient paperwork (these forms) need to be turned in before we schedule.
We also need pertinent labs/ records before scheduling in order to make the visit go smoothly.
-For New patients, we only allow a ONE time reschedule if notified over 48 business hours. New patient appointments which are cancelled less than 48 hours or no show WILL NOT BE RESCHEDULED.
-Refills may take 48-72 business hours. Please plan accordingly. If you are overdue for labs and follow up, a one time ONE month refill will be sent. Please make sure labs and follow up are completed prior to the completion of the one month refill. Refills are best obtained by asking your pharmacy to send us a refill request. DO NOT CALL for refill requests.
-Please use the patient portal (www.patientfusion.com) for communication. Do not use the admin email. Please limit calls to the office as we are with patients most of the day and can better respond to portal or text messages.
After hours calls and weekends are only for emergencies. Scheduling/ refill or other issues will only be addressed during business hours.
-For follow up patients, if there is a "no show" or less than 48 hour cancellation, there is a $50 fee to reschedule the appointment.
-Dr. Juarez is unable to call patients or respond to multiple or long portal messages. Discussions outside of quick questions which can be answered by staff will require a scheduled appointment either telemedicine or in person to address all concerns at once.
-Most follow up patients may need pre-clinic labs. You must be sure to have the labs done early enough so that results are available for the visit; we can also wait to schedule an appointment until labs are in. We have to cancel an appointment if required labs are not in. ALL lab results require an appointment discuss. Results are reviewed by Dr. Juarez at the time of the appointment. All pre-clinic labs require an appointment to discuss even if normal. Failure to follow up will assume you will be seeking care elsewhere.
FINANCIAL POLICIES- PLEASE READ CAREFULLY
-Please note copays, deductibles for the visit are due at the time of service. We are not able to offer payment plans or bill later.
-A staff member verifies all insurances 1-3 days prior to an appointment. This confirms that we are in network, that any necessary referral is in place, and also estimates the patient responsibility of cost for the visit. We will send a secure text to alert you of any expected payment more than a copay (typically due to a deductible). If you feel this is an error, please contact your insurance company BEFORE the appointment to get more clarification. We expect that you will pay the estimated amount per our insurance verification. Once the insurance processese the claim, IF the patient has paid more than their share, credit will be given back within 4-8 weeks. We are not able to wait for the claim to be processed and collect later.
-All balances must be paid in full as soon as the insurance claim is processed and billing statement has been sent. We will also attempt to collect the balance via phone calls as well as at the time of the next appointment.
-Please note our staff is working hard and covering multiple tasks at any given time. DO NOT CALL REPEATEDLY. We have a busy clinic. ANY TASK CAN TAKE UP TO 3 BUSINESS DAYS TO COMPLETE. IF IT IS URGENT, YOU MAY NEED TO SCHEDULE A SAME DAY APPT IF AVAILABLE.
-Please note that rude behavior of any kind is not acceptable and is grounds for dismissal from the practice. We value our employees. We value our patients. We expect mutually respectful communication. NO EXCEPTIONS.
Please sign below to acknowledge the clinic polices and procedures.