Patient Financial Responsibility Policy
At Insight Comprehensive Therapy Center, our goal is to provide the best service possible. Please call us before your appointment if you need to make special financial arrangements to pay your bill.
a. The patient’s insurance policy is a contract between the patient and his or her insurance company. However, all charges regardless of the insurance coverage are the patient’s responsibility and the patient is ultimately responsible for any unpaid balances. As a courtesy to our patients, Insight Comprehensive Therapy Center bills the patient's insurance and makes every effort to ensure that claims are promptly and correctly processed. Insight Comprehensive Therapy Center also bills patients’ secondary insurance when patients provide complete insurance information.
b. Patient co-pays are expected at the time of service, and any remaining payment is due in full within 30 days of receiving the first bill from Insight Comprehensive Therapy Center. We accept cash, checks, money orders. If you can't pay your balance within 30 days, please contact us at P: 810-275-9610. There are several ways you can pay your bill, including possible payment plans, and an Insurance Department representative will help find the right one for your financial needs. We will also work with you to determine if you are eligible for financial assistance.
Waiver of Copays and Deductibles
a. It is the policy of this practice to bill all applicable out-of-pocket amounts and to make reasonable efforts to collect such amounts in accordance with our collection practices and procedures. Insight Comprehensive Therapy Center will not waive co-pay, coinsurance, or deductible amounts for insured patients, except in the limited circumstances set forth in this Patient Financial Responsibility Policy. Such determinations may be made only after sufficient investigation has been made and it is expected that such waivers will be rare.
b. If Insight Comprehensive Therapy Center does waive co-pays or deductibles for a patient based on the patient’s financial status, we will maintain a record of the information upon which we based this decision. Waivers of co-pays and deductibles may also be made after reasonable collection efforts have failed to result in the collection of the fees. Insight Comprehensive Therapy Center will maintain records of what collection efforts have been made for fees waived in these instances.