It is the policy of Wellness Grove to treat all clients with fairness and professionalism and to strive for excellence in providing services and care to clients. Wellness Grove grievance reporting policy provides clients and their families, legal guardians, or personal representatives with the opportunity to express a problem or grievance related to the quality of services. If you feel you have been treated unfairly, unprofessionally, or feel that your rights have been breached, we want to know.
Wellness Grove grievance procedure is designed to provide a means for those applying for Wellness Groves' services and clients receiving care and services to bring a grievance to the attention of Wellness Grove and to reach a speedy resolution. Wellness Grove has a zero tolerance policy prohibiting retaliation in any form against anyone who files a grievance.
Once Wellness Grove receives a grievance submission, Wellness Grove will initiate an investigation within two business days and provide an acknowledgment to you within 7 business days.
Wellness Grove will report the outcome of the complaint investigation to you within 14 business days after the complaint is received. If it has not been possible to gather the necessary information that would lead to a resolution by 14 days, you will be notified and given a new date, up to 30 days, by which a resolution or determination will be made.
If for any reason you are unsatisfied with the results, you may contact Wellness Grove Vice President & Chief Information Officer (CIO), Shaun Swiger, to further discuss the matter. The CIO will conduct a review of the matter and will respond to you in writing within 10 business days. The CIO's decision and recommendations will be final.