Please note: We take pride in the quality of service and medical care you trust us with providing you and your pet. In an effort to maintain these standards, and to keep your costs down, we do not bill for services rendered. Payment is due at the time of service. 

We accept cash, check, Care Credit, Scratchpay, VISA, MasterCard, Discover, and American Express. 

By signing this form, you acknowledge that the information provided is accurate to the best of your knowledge, and that you agree to pay for professional services and medications as they are rendered. You may ask us for a copy of our financial policy or for an estimate of expected services at any time. 

Please arrive to your appointment at your scheduled time.  Due to our current scheduling restrictions, if you are more than 10 minutes late we will need to reschedule your appointment.

To ensure we are able to provide accurate and prompt care for your pet, please make sure any previous veterinary records are sent to our office at least 24 hours before your appointment. If we do not receive previous records, we reserve the right to reschedule your appointment.  This does not apply if your pet has never been to a veterinarian before.

The following questions are part of our ongoing mission to provide a Fear Free experience for all of our patients. Please answer as accurately as you can so that we can be prepared to provide the best experience for you and your pet. 

Please visit Fear Free Pets to learn about Fear Free protocol and what that means for you and your pet. If you have any questions, please call us at 304-292-6933, email us at reception@hillcrestveterinaryclinic.com , or send a chat via our Hillcrest VC App (Android/iPhone). We're always happy to help!