We believe that part of good healthcare practice is to establish and communicate a financial policy to our patients. We are dedicated to providing the best possible care for you, and we want you to completely understand our financial policy. This policy applies to the following clinics or facilities; Texas Pain Physicians.
1. PAYMENT is expected at the time of your visit. We will accept cash, certified check and credit/debit card payments. Effective September 1, 2016 we will no longer accept personal checks. Payment will include any unmet deductible, co-insurance, co-payment amount, or non-covered charges from your insurance company. If you do not carry insurance, or if your coverage is currently under a pre-existing condition clause or grace period, payment in full is expected at the time of your visit. We do ask for a copy of an ID card or license due to the many cases of identity theft in the news lately. (Please do not be offended!)
2. INSURANCE We are participating providers with many insurance plans. We will file insurance claims on your behalf as a courtesy.
Please remember that insurance is a contract between the patient and the insurance company and ultimately the patient is responsible for payment in full. If your insurance company does not pay the practice within a reasonable period of time, you may be billed.
If our doctors are not listed in your plan’s network, you may be responsible for partial or full payment. Due to the many different insurance products out there, our staff cannot guarantee your eligibility and coverage though we will make every effort to do so. Be sure to check with your insurer’s member benefits department about services and physicians before your appointment. You are responsible for obtaining a properly dated referral if required by your insurer and will be responsible for payment if your claim rejects for the lack of one.
Not all insurance plans cover all services. In the event your insurance plan determines a service to be “not covered”, you will be responsible for the complete charge. Payment is due upon receipt of a statement from our office. All procedures billed in this office are considered covered unless limited by your specific insurance policy.
Patients who insist on “day of” urgent/emergent scheduling or care after hours or on days the clinic is closed will be assessed an additional urgent care or after hours’ fee. These fees will be billed to your insurance carrier or collected as part of the office charges for self-pay patients.
3. FORMS FEES: completing insurance forms, copying medical records, etc. Requires office staff time and time away from patient care for our doctors. We require pre-payment for completing forms, copying medical records, notarizing, or for extra written communication by the doctor. The charge is determined by the complexity of the form, letter, or communication. Base form charges are $10 per occurrence plus and applicable postage or notary fees. Postage is additional and payment is required in advance. Fees for Medical Records is $25 for the first twenty (20) pages and $0.50 per page in excess of twenty. The office asks to allow 5-7 business days in which to copy records before making them available for patient to pick up, and these 5- 7 days will commence after payment has been received and after patient has signed this form authorizing records’release.
4. CANCELLATIONS OR MISSED APPOINTMENTS: If you do not cancel your appointment at least 24 hours before, or if you no-show, we will assess a $25 missed appointment fee for Office Visits and a $50 missed appointment fee for Injections or Procedures.
5. RESPONSIBILITY FOR PAYMENT: I understand that I, personally, am financially responsible for charges not covered by the assignment of insurance benefits.
6. INSURANCES WE WON’T BILL/PATIENTS WE WON’T ACCEPT INTO THE PRACTICE: I am not currently eligible for, Medicaid, I will notify the office in writing immediately if I become eligible for any of these payors, thus terminating my care from the office, who WILL NOT accept new patients with Medicaid, nor bill these payors if patients switch after becoming established with the office.
7. RELEASE OF INFORMATION: I hereby authorize and direct the office to release to governmental agencies, insurance carriers, or others who are financially l iable for such professional and medical care, all information needed to substantiate claim and payment.
8. INSURANCE ASSIGNMENT: I hereby authorize payment to be made directly to my provider by my insurance company for any charges for services covered by the terms of my policy. I agree to cooperate, aid and assist the facility in procuring all possible insurance benefits initiation and fulfillment of all policy provisions such insurance companies may require for payment.
Texas Pain Physicians reserves the right to not prescribe controlled substances on the first initial office visit. Texas Pain Physicians reserves the right to not prescribe controlled substances to patients who do not present some form of Texas ID.
I have read and understand the practice’s financial policy and I agree to be bound by its terms. I also understand and agree that such terms may be amended by the practice from time to time.