Cancellation Policy
Patients who are unable to keep their scheduled appointments, are asked to notify the office within 24 hours of their appointment so that it can be scheduled for another patient in need.
Patients who fail to show for their scheduled appointments or do not notify the office within 24 hours of their scheduled appointment time, may be subject to a “No Show/Cancellation” fee of up to $75.00. Fees associated with the cancellation policy are not covered by insurance and are therefore the sole responsibility of the patient. In the event of an emergency where prior notice could not be given, consideration will be given solely at Dr Boesler’s discretion
Active Patients In order to receive patient courtesy services (medication refills, same day sick visits, or appointment referrals), patients must maintain an active status with the practice. Active status is defined as having completed a scheduled appointment in the last six months.
Combining Visit Types
Fresh Fit Consulting asks that our patients clearly communicate the discipline of medicine (internal medicine, sleep medicine, or restorative medicine) they are seeking treatment under prior to each appointment. Cross discipline concerns will need to be handled in independent appointments. Fresh Fit Consulting appreciates patient cooperation in limiting visit scope so we may provide focused, through, and efficient patient care.
Review of Ordered Testing
Testing ordered on behalf of the patient is ordered with the expectation that it will be discussed in person once results are received. The only exception to this rule is in the event that results are normal and do not require any clinical followup. Fresh Fit Consulting appreciates patient cooperation as we look to eliminate miscommunications that may arise when results are not discussed in person.
Phone Policy
Fresh Fit Consulting prioritizes serving patients with scheduled appointments who physically are present in the office. We can not promise to answer every phone call as it comes in. All patients are encouraged to leave detailed messages that will be returned in order of clinical urgency.
Pre Authorization As per insurance policy, it is each patient's responsibility to understand their pre authorization requirements before any services are rendered. Fresh Fit Consulting can not guarantee prior authorization from patient insurance for procedures rendered. Patients will not be absolved of financial obligations based on unobtained or uncommunicated prior authorization requirements. Coverage information is available from each insurance provider on an individual basis.
Laboratory Testing Coverage
As per insurance policy, it is each patient's responsibility to understand their laboratory testing coverage prior to the start of any testing. Fresh Fit Consulting can not guarantee insurance coverage for any laboratory testing ordered. Patients are responsible for confirming coverage prior to the rendering of any laboratory services. Fresh Fit Consulting is not in a position to negotiate service fees of third party providers on behalf of patients. In the event of a miscoded or illegible order, FFC will provide revised ICD codes directly to the patient or via fax to requesting third parties. Coverage information is available from each insurance provider on an individual basis.