1)Please understand that by registering for lessons, you are reserving a weekly time slot just for you that we are providing staffing for. If you do not provide 24-hour notice that you will be missing a lesson, you will be billed the full amount. If you miss more than 2 lessons in a row or more than 3 lessons in a 2-month period, we reserve the right to open up your timeslot to our waitlist. Please know, that we will discuss this with you prior to opening up the timeslot.
2)If you do not arrive on time, we will be unable to add the lost time onto the end of your session. If there are connection issues, we will do our best to make up lost time within reason.
3) No recordings or photographs will be taken or disseminated without written consent.
4) All Sing Explore Create employees are mandated reporters. We are required to report any suspicions of abuse or neglect to the relevant authorities.
Facemasks are required in our center for unvaccinated adult and participants and staff in our Thursday, 1-3pm Creative Arts Wellness program for adults. Facemasks are optional in our center for childre and vaccinated teens and adults (including staff). SEC staff will continue to wear a mask in private music therapy or private music lessons if requested by the student or music therapy client.
All visitors (including staff) are required to wash their hands with soap and water or use hand sanitizer upon arrival. SEC Staff are required to wash/sanitize their hands between each group or individual session.
Screening for illness
We ask that you do not enter the center if you are sick. If you are sick or required to quarantine for any reason, please contact us to postpone your services or arrange for virtual services until it is safe for you to return to the center. If any visitor gets sick while at the center, SEC staff will guide them to a separate area away from others until they are picked up or able to safely leave on their own. Caregivers will be contacts immediately if an individual becomes sick in our center and needs to be picked up.
All surfaces, instruments, and other materials are cleaned between every session. Bathrooms and common areas are regularly cleaned throughout the week.
HEPA air filters are operating in every room and our HVAC system is updated and operating with maximum outdoor air exchange.
Use of Instruments/Materials
Group participants will be allowed to share instruments and materials. Any item that is “mouthed” or otherwise contaminated will immediately be removed from group use and fully disinfected or disposed of appropriately after the group.
Pick Up/Drop Off
Please make every effort to pick up/drop off in a timely manner. Staff need the scheduled time in between sessions to properly clean for the next student’s arrival. Please do not enter the center before your scheduled time. Frequent late pick ups may result in losing your scheduled timeslot or additional fees.
In the event of an emergency requiring medical attention, I understand that Sing Explore Create, LLC will make every effort to contact and notify the listed parent/guardian and emergency contact listed above. However, if neither can be reached Sing Explore Create, LLC reserves the right to call emergency personnel to transport the student/client to the nearest medical facility to secure necessary medical treatment. This applies to sessions at our center, at-home visits, and online sessions.