Welcome and thank you for choosing Optimal Home Rehab, LLC to provide your outpatient in the home rehabilitation needs. At Optimal, we specialize in providing high quality, evidenced based physical, occupational and speech therapy to the older adult in the convenience of their homes. Enclosed is some information that will help you understand our practice.
Safety and Employee Background Checks
Optimal Home Rehab LLC is a mobile Therapy Practice where clinicians come into your home to provide therapy. For your safety and our reputation, all of our therapists have criminal background checks, are licensed and insured.
Safety and Sexual Harassment Policy
It is the policy of Optimal Home Rehab, LLC that violence, intimidation and harassment on any basis as well as for protected status’ (race, creed, religion, sex, national origin, marital status, with regard to public assistance, disability, age, membership on a local human rights commission and sexual orientation) and sexual harassment is prohibited. Such behavior violates the law, creates an offensive working environment, adversely affects the positive working relationships, increases costs to the agency and tarnishes the image of the agency. No employee, contractor, patient, family member / care giver, person in the home or treatment area etc. A violation of this policy may be grounds for termination of therapy services, immediate discipline or termination of employee/ contractor or other appropriate actions. A complaint should be made in writing, contain the name and address of the person filing it, and briefly describe the action alleged. A complaint should be filed in the office of the within 30 days after the person filing the complaint becomes aware of the alleged action. The Administrator will conduct an investigation of the complaint to determine validity. The Administrator will issue a written decision determining the validity of the complaint no later than (30) days after its filing.
Scheduling Appointments & Wait Times:
Optimal Home Rehab, LLC is a mobile Therapy practice. This means our clinicians conveniently come to you saving you time and money. Much like a medical offices due to reasons outside of our control there may be a wait time and a therapist may arrive before or after your scheduled appointment time due to circumstances such as patient cancellations, traffic, accidents, road closures, detours etc. Our appointment times will be within an hour window to give space for incidents such as the aforementioned. For instance, if your appointment is at 2:00 pm a therapist may arrive between 1:30 and 2:30 pm. Unexpected events will happen and on occasion, your appointment may be delayed or postponed. If that should happen, we will call you in advance of the appointment with options to reschedule. Your therapist will contact you when on route, giving you a specific estimated time of arrival. If you have a specific need and have to be seen at a specific time for whatever reason, please do not hesitate to contact your therapist and or the office and we will try our best to accommodate you and or your schedule. If there is a scheduling conflict that cannot be resolved, we will be sure to notify you and make attempts to refer you to another clinician or company that will best accommodate your needs. If there is a scheduling conflict that cannot be resolved, we will be sure to notify you and make attempts to refer you to another clinician or company that will best accommodate your needs.