KCS Health will seek all payments for services rendered to patients who are deemed able to pay. When a balance is owed by the patient, the payment is considered “Self Pay” and payment in full is expected. An account is determined to be Self-Pay if any of the following are true:
- There is no insurance on record
- All expected payments from the insurance carriers, Medicare and other third-party payers have been exhausted
- A patient has not responded timely to requests for information/documentation needed to determine eligibility or household income
- Patient does not provide information requested from third party insurers to process claims
All self-pay accounts process through a 28 day statement cycle.
Due to the frequent delays in the Medi-Cal eligibility processes, KCS Health may perform Medi-Cal eligibility checks on all Self-Pay accounts after your visit. If Medi-Cal coverage is identified, the account will be reclassified to Medi-Cal from Self-Pay and billed to MediCal.
All Self-Pay accounts will be sent a minimum of three statements spanning at least 90 days of time, with the last contact notifying the patient that if the bill remains unpaid, in 30 days their account will be handed over to a collection agency that is contracted with KCS Health for further assistance in the collection efforts. KCS Health will provide other notification methods that constitute a genuine effort to contact the party responsible for the obligation, including, for example, telephone calls, statement letters, and in person reminders.
For all mailed statements that have been returned as undeliverable, reasonable efforts will be made to determine and update the accurate mailing address. These efforts will be documented on each patient account and will follow the above mentioned with regards to notification methods.
PAYMENT PROCEDURE
In Person / Telehealth Visits - All patient visit fees are due during check-in at time of service. For patients with a balance, you are responsible for payment to clear the remaining owed at this time as well. Once services have been rendered and you are checked-out, if any estimated patient responsibility amount has been incurred, please pay the balance at the front check-in desk before leaving KCS Health, otherwise you will receive a statement in the mail reflecting the current balance due from this visit. Telehealth Visits is due at the time of the visit and may be paid by being transferred to the Billing department or Front office after your Telehealth Visit. You can also call the number below, otherwise you will receive a statement in the mail reflecting the current balance due from the telehealth visit, amount is due upon receipt.
*KCS Health Center has the right to apply the FULL SLIDING FEE SCALE at the next visit, if and when patient has not fulfilled their nominal fees at the time of the previous visit, and has not produced any proof of income by their next appointment*
PAYMENT OPTIONS
Pay your bill online:
Pay by phone:
- Contact the KCS Health Call Center, (714) 503-6550
Pay in person:
Any of our KCS Health Centers listed below will accept In Person payments in the form of Cash, Mastercard or Visa. We DO NOT ACCEPT ANY PERSONAL CHECKS. Please be sure to have a current photo ID with you for verification.
- Lincoln: 451 W. Lincoln Ave., Ste. 100 Anaheim, CA 92805, (714) 503-6550
- Orangethorpe: 7212 Orangethorpe Ave. Suite 9A, Buena Park, CA 90621, (714) 503-6550
- Commonwealth: 8352 Commonwealth Ave., Buena Park, CA 90621 (714) 503-6550
- MacArthur: 19742 MacArthur Blvd., Suite 250 Irvine, CA 92612 (714) 503-6550
PAYMENT PLANS
- Payment plans are available and will need to be discussed with the billing department.
- If after receiving a statement and you are unable to pay your bill in full, please contact KCS Health Billing department for more information at (714) 503-6550, or send an email to billing@kcsinc.org.
If you have any questions regarding your statement or account, please contact our KCS Health Billing department at (714) 503-6550, or send an email to billing@kcsinc.org. Business hours are M-F 9AM-5PM.
I agree to the terms of KCS Health Center’s payment policy.