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That's CORRECT! Remember - Every RCI Employee can provice Service Recovery.
Just three more questions to go!
That's CORRECT! Remember - recognizing the signs of frustration will go a long way in helping to provide good service recovery.
Just two more questions to go!
That's CORRECT! You're doing great! Remember - Always apologize even if the issue is not your fault!
Just one more question to go!
That's CORRECT! You did great! Remember - paying attention to verbal communication or body language can help identify the need for service recovery