1. Greet the other person.
2. Make small talk.
3. Decide if the other person is listening.
4. Bring up the main topic.
From Skillstreaming the Adolescent: A Guide for Teaching Prosocial Skills (3rd ed, © 2012 by E. McGinnis, Champaign, IL: Research Press (www.researchpress.com, 800-519-2707