1. Watch the other person.
2. Listen to what the other person is saying.
3. Figure out what the person might be feeling.
4. Think about ways to show you understand what he/she is feeling.
5. Decide on the best way and do it.
From Skillstreaming the Adolescent: A Guide for Teaching Prosocial Skills (3rd ed, © 2012 by E. McGinnis, Champaign, IL: Research Press (www.researchpress.com, 800-519-2707