1. Listen to the person who is angry.
2. Try to understand what the angry person is saying and feeling.
3. Decide if you can say or do something to deal with the situation.
4. If you can, deal with the other person’s anger.
From Skillstreaming the Adolescent: A Guide for Teaching Prosocial Skills (3rd ed, © 2012 by E. McGinnis, Champaign, IL: Research Press (www.researchpress.com, 800-519-2707