Skill 32: Answering a Complaint

HOMEWORK REPORT 1
Skill 32: Answering a Complaint
Name
Date
SKILL STEPS
1. Listen to the complaint.

2. Ask the person to explain anything you don’t understand.

3. Tell the person that you understand the complaint.

4. State your ideas about the complaint, accepting the blame if appropriate.

5. Suggest what each of you could do about the complaint.
FILL IN NOW
1. Where will you try the skill?
2. With whom will you try the skill?
3. When will you try the skill?
FILL IN AFTER YOU PRACTICE THE SKILL
1. What happened when you did the homework?
2. Which skill steps did you really follow?
3. How good a job did you do in using the skill? (check one)

excellentgoodfairpoor
From Skillstreaming the Adolescent: A Guide for Teaching Prosocial Skills (3rd ed, © 2012 by E. McGinnis, Champaign, IL: Research Press (www.researchpress.com, 800-519-2707
HOMEWORK REPORT 2
Skill 32: Answering a Complaint
Name
Date
SKILL STEPS
1. Listen to the complaint.

2. Ask the person to explain anything you don’t understand.

3. Tell the person that you understand the complaint.

4. State your ideas about the complaint, accepting the blame if appropriate.

5. Suggest what each of you could do about the complaint.
FILL IN NOW
1. Where will you try the skill?
2. With whom will you try the skill?
3. When will you try the skill?
4. If you do an excellent job, how will you reward yourself?
5. If you do a good job, how will you reward yourself?
6. If you do a fair job, how will you reward yourself?
FILL IN AFTER YOU PRACTICE THE SKILL
1. What happened when you did the homework?
2. Which skill steps did you really follow?
3. How good a job did you do in using the skill? (check one)

excellentgoodfairpoor
4. What do you think your next homework assignment should be?
From Skillstreaming the Adolescent: A Guide for Teaching Prosocial Skills (3rd ed, © 2012 by E. McGinnis, Champaign, IL: Research Press (www.researchpress.com, 800-519-2707
Should be Empty:

HOMEWORK REPORT 1

Skill 32: Answering a Complaint

SKILL STEPS

FILL IN NOW

FILL IN AFTER YOU PRACTICE THE SKILL

HOMEWORK REPORT 2

Skill 32: Answering a Complaint

SKILL STEPS

FILL IN NOW

FILL IN AFTER YOU PRACTICE THE SKILL