New IT issue
New User Request
User Account Update
Critical (< 1 HR) - Any issue that completely prevents the business or employee from providing services. Prioritized over all issues until resolved.
Urgent (< 24HR) - Any issue that results in loss of primary job functionality for an employee.
Essential (< 1 WEEK) - Any issue that does not result in loss of primary job functionality for an employee but is necessary to address for business operations.
Standard (AS NEEDED)- Any issue present that does not fall into the above categories.
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