ZestTest
™
Retail version
Staff assessment
WHO IS TAKING PART?
1) First, scan your own supervisor ZestTest QR code
...or enter your own user ID
2) Next, scan the staff member's ZestTest QR code
...or enter their user ID
Are there any exceptional circumstances related to this assessment?
Staff assessment
Ver 1.04
Build 211221
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ASSESSMENT
In all the questions that follow, please select your rating on a scale of 1 to 5 stars, where 1 means very poor or non-existent, and 5 means excellent.
STEP 1: WELCOME
How would you rate the staff member's...
Smile?
1
2
3
4
5
Eye contact?
1
2
3
4
5
Verbal welcome?
1
2
3
4
5
Comments or notes?
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STEP 2: SERVICE DELIVERY / INTERACTION
How would you rate them in the following areas? (Please note: in this section, for ratings of 3 stars or less, you will be asked to provide details to support your rating.)
Speed of service?
1
2
3
4
5
Please describe briefly your reasons for giving this rating? [Speed of service]
Technical skills?
1
2
3
4
5
Please describe briefly your reasons for giving this rating? [Technical skills]
Knowledge?
1
2
3
4
5
Please describe briefly your reasons for giving this rating? [Knowledge]
Systems and processes?
1
2
3
4
5
Please describe briefly your reasons for giving this rating? [Systems and processes]
Authority to act?
1
2
3
4
5
Please describe briefly your reasons for giving this rating? [Authority to act]
Behaviour?
1
2
3
4
5
Please describe briefly your reasons for giving this rating? [Behaviour]
Comments or notes?
Need to take a photo of something?
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STEP 3: FAREWELL
How would you rate the staff member's...
Smile and eye contact?
1
2
3
4
5
Verbal farewell?
1
2
3
4
5
Comments or notes?
Any final comments or observations on any aspect of this assessment? Please add them below, then click 'Submit'.
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