HIPAA
The federal government has enacted a law called the Health Information Portability and Accountability Act. The law’s intent is to protect confidential patient records. You will be asked to sign paperwork related to this law on your first visit to the clinic. A handout explaining your rights under HIPAA is available in the clinic, and we are happy to answer any questions you might have about this law.
ATTENDANCE POLICY
For scheduling needs, please call (424) 442-9129, text (323) 709-3099, or email scheduling@mynurturecollective.com.
We understand that unanticipated events happen occasionally in everyone's life. In our desire to help you and your child reach your therapy goals, to be fair to all of our clients, and out of consideration for our therapists' time, we currently have the following attendance policies: Attendance: To ensure your child's progress towards their goals, please make every effort to reschedule or accept alternative session options (i.e. virtual or consultation) if you need to cancel for any reason. Failure to reschedule cancellations without attempting to make alternative arrangements may
result in your child being sent back to the Regional Center if attendance drops below 75% in a 90- day/quarter time frame. (Quarter = 3-month period: January 01 - March 30, April 01 - June 30, July 1 - September 30, and October 1 - December 31.)
Cancellations:
If your child cannot attend his or her regularly scheduled therapy appointment due to sickness or an emergency, please cancel at least 48 hours before the appointment. If you are planning to be absent from therapy for more than two weeks, please contact the scheduler to discuss scheduling options. Absences that are not canceled before 48 hours will be considered unexcused absence. We consider an excused absence to include the following:
- Illness of child or parent
- Car troubles/accident
- Family death
- Doctor’s appointment/hospitalization
Two (2) unexcused absences within a 90-day timeframe will result in immediate removal from the schedule and your child’s case will be returned to Regional Center or your insurance provider if attendance falls below 75%.
No Shows: Clients who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a "No-Show", which is an unexcused absence.
Late arrivals: If you are late for your therapy session, the session will end at the designated time. A consistent pattern of late arrivals will result in a review of your services and a possible change in appointment time or the loss of your standing appointment.
Holidays: The office is closed in observance of several holidays, including New Year’s Day, Martin Luther King Jr. Day (Observed), President's Day , Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran’s Day, Thanksgiving, and Christmas Day. All closings will be posted in advance.