Policies
Thank you for choosing Rebecca Bitzer, M.S., R.D. & Associates, Inc. ("RBA" Medical Nutrition Therapy ("MNT") is covered by many insurance plans. By signing below, you agree to these terms. We will use your insurance benefits when possible. MNT is defined as face-to-face medically necessary nutrition counseling. We will also provide additional non-covered services when necessary to help you meet your nutrition goals. Here are our billing terms:
- If using health insurance benefits:
- You hereby authorize RBA to apply for benefits on your behalf for covered services rendered. You certify that all information given to RBA is correct, and authorize the filing of claims and release of all information, including medical information for this or related claims. You authorize RBA to share information about you and your treatments for payment processing and as otherwise provided in our Privacy Notice. Further, you authorize RBA to receive benefits when a claim is filed, to appeal any denials and to otherwise deal directly with your insurance company.
- If required by your insurance, it is your responsibility to bring a proper referral (and/or obtain any required pre-authorization) and copay to your appointment.
- You understand that RBA may verify your benefits prior to your appointment, however, that is not a guarantee of coverage and it is ultimately your responsibility to be aware of your coverage, limitation and exclusions before the time of service. You understand that if your insurance company does not cover MNT for any reason (including a lack of any needed referral or pre- authorization), you will be responsible for all non-covered services rendered. If RBA is uncertain of coverage, RBA will keep a deposit or credit card on file until it is compensated by the insurance company.
- All fees are due at the time of service or when invoiced. Patients must have a zero balance in order to be seen. Additional fees may apply, including the following:
- There will be a $25 fee for any returned checks.
- RBA has a policy for missed or cancelled appointments. Cancellations or missed appointments with less than 24 hours will be charged a $40 fee. Please cancel your appointment before 3 pm the day before your scheduled appointment in order to avoid being charged this fee.
- After the third late cancellation or no show, the penalty charge will be the cost of a full session which is $140.
- There will be a penalty of losing your recurring appointment spots if you cancel/reschedule more than 2 times a month.
- There will be a 15% fee added to any outstanding balances that are 30 days overdue, 30% added to any outstanding balances that are 60 days past due and 45% to any outstanding balances that are 90 days past due. Any outstanding balances after 90 days may be referred to an outside collection agency. Patients with continually delinquent accounts or those whose accounts have been sent to a collection agency are subject to discharge from RBA. If any of RBA's directors, officers, employees or stockholders are asked to be involved in any legal matter requiring participation pertaining to you or your child via telephone, court deposition and/or court appearance, RBA will charge a fee for those services. This will include preparation time, professional time and transportation costs. The fee for these services of two hundred fifty dollars ($250.00) per hour will be billed to the patient whose attorney is requesting the information.
- Self-Pay Services:
- RBA has discounted, prompt pay fees available. These services are available to you if your insurance does not cover your nutrition counseling or if your Registered Dietitian Nutritionist advises non-covered services. The self-pay services are as follows:
- Nutrition Counseling either in person or via telehealth:
- Basic Self-Pay Packages (SPP):
- Initial session ($185)
- 3 Visit Self Pay Package ($400)
- 3 Visit Couples Self Pay Package ($600)
- Other non-covered services but not limited to:
- Daily Remote Monitoring $250/month
- Eating disorder Coordination of Care Fee $75/session
- Phone call with dietitian $25
- Customized Meal Plans $250
- Medical Records $25
- Note: Prices for these services do change periodically, please check with our administrative team for an updated price list.
- Testing:
- RMR Metabolism Testing
- Body Composition Analysis
- Food Sensitivity Testing
- Micronutrients Testing
- Stool Testing
- Nutrition Disclaimer and Acknowledgement: You understand that RBA provides dietitian and nutritional services as Registered Dietitians, and not medical physicians. You further acknowledge and agree that RBA does not, and will not, dispense medical advice or diagnose or treat any medical conditions, but rather, will exclusively provide nutritional support and nutrition education for conditions diagnosed by a third-party medical professional.
- Food Allergies/Sensitivities: You acknowledge and agree that specific foods may create allergic and possible fatal reactions, for example, but without limitation, products containing nuts. You hereby agree to disclose any food allergies/sensitivities that you are aware of. You are aware that specific foods may interact with certain medications. You have discussed the side effects of all of your medications with your doctor or pharmacist. You hereby release RBA, its directors, officers, employees and stockholders from any legal responsibility or liability for recommending or providing certain foods after relying on your disclosure of known food allergies/sensitivities.
- Supplements: You acknowledge and agree that any advice regarding dietary supplements provided by RBA is strictly done so by opinion only, and these products may not have been approved by the FDA. You acknowledge that any companies or products mentioned by RBA are not affiliated with RBA and RBA, its directors, officers, employees and stockholders are not liable for any claims relating or arising therefrom.
- RBA reserves the right to change these terms at any time. You may obtain a revised copy of these terms by submitting a written request to our office, by emailing us or by requesting in person at our office.
- How We Will Communicate With You:
Use of Telephone:
If you provide us with a telephone number, we may contact you using that telephone number to discuss your services, appointments, records, and purchases.
Use of Electronic Communication Methods:
Electronic communications include email messages, internet communication services (such as Skype™), or other electronic methods. You agree that electronic communications are not secure and that there is the possibility that they may be accessed by other persons. You also agree that your employer may review any electronic communications transmitted through your employer's computer system. We may use email or other electronic communications to transmit routine information to you (such as appointment dates, newsletters, etc We may also use email or other electronic communications to transmit information concerning your services and products, unless you tell us otherwise (as described below If you give us an email address or communicate with us using other electronic communications, you agree that: (a) electronic communications should not be used for emergency or other time-sensitive situations or where sensitive information will be transmitted (please contact us by telephone or visit our location); (b) we will use reasonable efforts to respond to electronic communications that you send (if you do not hear from us within 2 business days, please contact us by telephone or visit our location) and we will not be liable for any failure to respond or any intercepted electronic communications; (c) one or more of our staff members may need to access your electronic communications in order to help us respond; and (d) we may keep copies of electronic communications that you send in your patient records.
If you do not wish us to use electronic communications to transmit information concerning your services/products, you can provide written notice to us at admin@rbitzer.com or at 301-474-2499.
You acknowledge and agree that you accept all of the above terms in the Policies.