Late Cancellation of Appointments
You must call to cancel a scheduled appointment prior to the appointment to avoid being considered a “no show”.
No Show’s
You can be dismissed from all FRHC sites if you do not show to three (3) scheduled appointments. Dismissed patients may be accepted back as patients only after they are seen for 3 walk-in/work-in visits.
Insurance/ Financial Policies
Co-Payment is due at the time of service.
Late for appointment
If you are more than 15 minutes late for your scheduled appointment, you may not be seen and will possibly need to reschedule.
Forms
FRHC providers will complete forms for patients within 7-10 days of receipt depending on their availability
Behavior/ Conduct
Using foul language, verbal abuse or threatening behaviors towards staff, providers and or patients could be grounds for dismissal from all FRHC sites.
Records
There will be a charge for copies of medical records obtained for your self No charge will be incurred when copies of records are requested by and sent directly to another provider.
Photographs/ Video/ Voice Recording
The taking of photographs/ video recordings or voice recordings (without permission) is strictly prohibited by any patient, family member or visitor at any of the Five Rivers Health Centers sites.
Firearms/ Weapons
Firearms and other weapons are not permitted on FRHC property.
Non- Discrimination of Staff by Age, Gender, Race, Religion, Sexual Orientation for Patient Safety
FRHC will make every effort to accommodate the patient’s cultural and religious needs and requests as long as patient safety and quality of care provided are not compromised.
We ask the following of our patients as a Code of Conduct.
No profanity in the office. Please refrain from cell phone conversations, while at registration and patient care areas. Please inform friends and family members to adhere to the code of conduct as well.