We at Premier ENT A Medical Corp. understand that sometimes you need to cancel or reschedule your appointment and there are emergencies. If you are unable to keep your appointment, please notify us as soon as possible. Our goal is to provide quality care in a timely manner. In order to do so we have had to implement an appointment/cancellation policy. The policy enables us to better utilize available appointments for our patients in need of an appointment time.
Cancellation of an Appointment
In order to be respectful of the appointment needs of Premier ENT A Medical Corp. patients please be courteous and call the office promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. This is how we can best serve the needs of our patients.
If it is necessary to cancel your scheduled appointment we require that you call by 10 a.m. one (1) working day in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to your appointment time.
How to Cancel Your Appointment
To cancel appointments please call (909) 793-2500. If you do not reach the receptionist you may leave a detailed message on the voice mail.
Late Cancellations
Late cancellations will be considered as a “no show”.
No Show Policy
A “no show” is someone who misses an appointment without canceling it by 10 a.m. one (1) working day in advance. No-shows inconvenience those individuals who need access to an appointment in a timely manner.
A failure to present at the time of a scheduled appointment will be recorded in the patients’ chart as a “no show”. An administrative fee of $25.00 for the first “no show” and $30.00 for subsequent “no shows” will be billed to the patient's account or sent to the patient’s home. The patient will be sent a letter alerting them to the fact that they have failed to show up for an appointment and did not cancel their appointment by 10 a.m. one (1) working day in advance. A copy of the letter will be placed in the patient file.
Thank you for your Cooperation, We appreciate your business!