Client Guide to Company Policies
FINANCIAL RESPONSIBILITY, BILLING & PAYMENT
It is your responsibility to pay for all services rendered. We are in-network with most major insurance companies and will file our claims with your insurance company or another payer for services rendered on your behalf. We will verify your insurance benefits with your carrier and provide you with a good-faith estimate of your out-of-pocket costs for our services, but it is important to understand that we do not guarantee this information. Insurance companies do not guarantee payment; payment is determined at the time we file each claim (each time a service is provided).
Knowing your benefits is ultimately your responsibility, and we strongly encourage you to call your insurance company directly or use an online portal to review your benefit information as it applies to our services. If you have a change in insurance or Medicaid status, you must inform your therapist or call the office immediately at 704-846-0262.
Once we have received a reply from your insurance or other payer for each claim, we will bill you on the 15 th of each month for your portion of our charges, if any. (This process can take several weeks.) Please do not pay your therapist directly.
If you prefer, an interest-free Equal Payment Plan is available. You may pay your out-of-pocket costs in 12 or 24 equal monthly installments. A credit/debit/HSA will be kept on file and automatically charged each month. You will get a receipt for each payment by email and continue to receive monthly statements showing all charges and credits.
To request paperless statements or set up an Equal Payment Plan, please contact Bob Kornfeld at 704-995-2929 or bob@earlybirdonline.com. To pay your bill online go to www.earlybirdonline.com and look for the “Make Payment” tab at the top of the page. Unpaid balances may incur late charges or lead to suspension of services. Delinquent balances or returned checks may be referred for collection and incur additional costs.
Please initial here to indicate that you have carefully read and understand Early Bird’s Financial Responsibility Policy: