If you have insurance coverage, it will usually provide some coverage for mental health services. The Patient Accounts staff at The Rock Counseling Group will assist you in verification of your benefits and coverage, and provide you with a good faith estimate provided by your insurance provider when possible. These estimates are not a guarantee, and the insurance company makes the final determination on cost of services and reimbursement.
The information that we are provided by your insurance company is also the same information that you have access to in your benefit plan manual provided to you by your insurance company. The information that we share with you is only an estimate. The Rock Counseling Group does not determine patient responsibility-- it is determined by your insurance company. After each session, an EOB (estimate of benefits) is sent directly to you either by mail or electronically by your insurance company. This document outlines the patient's responsibility and what portion the insurance pays. We are sent the same document. In addition, before we send any invoices out, we do our best to contact the insurance company when there is a discrepancy to help gain clarification and inform the client.
However, you are responsible for providing accurate information, updates/changes to insurance eligibility, as well as full payment of any fees including but not limited to deductibles, copays, coinsurance, and any costs resulting from insurance companies rejecting or modifying your claim.
You should also be aware that our contract with your insurance company may require that you authorize The Rock Counseling Group to provide them with information such as diagnostics, treatment plans, or copies of your clinical record as well as comply with requested case reviews if they choose to request this information. The Rock Counseling Group will attempt to release the minimum information necessary for the purpose requested.
By signing this informed consent for treatment, you agree to allow The Rock Counseling Group to release information to insurance companies as required for billing including electronic billing/ data submission if appropriate. You also agree to authorize payment directly to The Rock Counseling Group by your insurance carrier unless otherwise agreed upon with The Rock Counseling Group.