To coordinate treatment, it is often necessary for our office staff or automated reminder system to leave you a message on your designated voicemail, email you on your designated email, or call/text you on your designated cell phone. We do our best to protect your confidentiality when leaving a verbal or written message. Signing this consent gives The Rock Counseling Group staff permission to leave voice, text, and e-mail messages. If you do not want messages left for you, please notify our office. A phone call and voicemail message, text message, or email received by your therapist or office support staff is necessary to cancel an appointment.
Once an appointment is scheduled, you are responsible to pay for it unless you provide at least 24 hours in advance notice of cancellation. Insurance plans will not pay for missed or cancelled sessions; you will be charged a $35.00 missed session fee for every session missed without 24-hour advance notice.
Your appointment time is reserved for you and cancellations of less than 24 hours' notice cannot be utilized. You will be offered the opportunity to participate in the appointment by method of telehealth when possible and deemed appropriate. Also, you may be offered an alternate time on the same day or week when the therapist’s schedule allows for this. In these cases, the fee may be waived but only if the therapist has the availability to reschedule and this is at the therapist's discretion. If the therapist is unable to schedule the same day or same week, the fee will be applied to your account.
When advance notice is provided this appointment slot can be offered to another person. When a fee for a missed appointment or appointment not cancelled with more than 24 hours' notice is incurred your credit card on file will be charged the missed session fee at the time of the missed session or an invoice will be sent via email to your email on file at our office.
After 3 consecutive “no show” or canceled appointments with less than 24 hours’ notice, your relationship with your therapist will be discontinued and your full balance (including any no shows fees) must be paid in full before rescheduling will be considered.