International Shipping Disclaimer: Due to international shipping regulations, I understand that any package sent by College Pharmacy to anywhere outside the United States might not pass through or be delayed by customs in the country to which it is being shipped. Knowing the risk, I wish to place an order with College Pharmacy, and agree to pay for my order, regardless of whether or not I receive the package. If I do not receive my order, I have the right to request proof of non-delivery, including any paperwork that accompanied the return of the order. If I would like another order re-shipped, I may request it at my own expense and risk. In addition, certain medications do not ship well overseas. College Pharmacy reserves the right to decline to send an order of a certain medication if we foresee problems with its transportation to the desired destination.
Ordering & Payment Policy: When you fill a prescription with College Pharmacy, you are both ordering and purchasing a preparation and service that requires payment in full. If you are ordering a compounded formula, your prescription is being compounded for you by a team of specially trained compounding technicians and pharmacists with specialized equipment, and is being processed by a specially trained staff of customer service operators. Services may also include commercial products that we have specially stocked to fill your order. Unless you choose “Wire Transfer” as your payment option, College Pharmacy requires an active credit card on file to process orders. Your order could be delayed if we have problems processing payment or contacting you for payment clarifications. You are responsible for notifying College Pharmacy of a change in credit card information AND completing a new “Ordering & Payment Agreement” when changing your credit card on file.
Chargeback Policy: If you have a question about a charge from College Pharmacy, we encourage you to contact us directly to research the issue. Chargebacks are costly and time-consuming for us to resolve. College Pharmacy reserves the right to refuse credit card payment from credit card decline and chargeback accounts on all future orders. Credit card decline and chargeback accounts will be required to pay in full via wire transfer (includes additional fees).
Return Policy: We regret that we cannot accept returns on any custom compounds, commercial prescription products, or over-thecounter nutritional supplements. State regulations prohibit the return and resale of such items. We encourage chemically sensitive patients to discuss any problems with their healthcare practitioners and thoroughly inquire about ingredients before filling a prescription with College Pharmacy. You also may request smaller quantities of new prescriptions until you are sure the medication can be tolerated. If there are any concerns, please call the Customer Service Department at (719) 262-0022 or (800) 888-9358 within 24 hours of receiving your order.