• Welcome to your &BAM skin consultation

    & your first step towards having that amazing complexion again 👊🏽
    Welcome to your &BAM skin consultation

  • We shy away from medical questionnaires just as much as you, but it's the doctors orders if you want treatment that works. You're looking at about 15 minutes to get this done — beats sitting in the waiting room though!

  • Next, we're going to dive into your medical history...

    Here’s how it works:
    1. On the next few screens, you’ll submit information about your health, medical history, hair loss, and lifestyle.
    2. Once you finish, you’ll pay a once-off R150 for doctor’s review and consult (which is refunded before the consultation if you’re not suitable for &BAM). For &BAM customers, this once-off cost includes ongoing care, repeat scripts, and doctor check-ups.
    3. A doctor will contact you at your scheduled consultation time to discuss your submission and a personalised &BAM treatment plan.
    4. If prescribed, you’ll receive an message from us to subscribe to your doctor-approved hair growth plan.
    • Here are the important bits of our Terms of Service summarised. 

      1. You confirm that you are 18 years of age or older and reside in South Africa.

      2. You understand that this platform, video, telephone calls, emails, WhatsApp messaging and SMS will be used by the doctor to render healthcare services to you (telemedicine).

      3. You accept and consent to telemedicine for your clinical assessments, prescriptions, refills, appointment scheduling, and education.

      4. You provide your consent freely and voluntarily to &BAM and the servicing doctor.

      5. You promise to provide honest and accurate information.

      6. You agree that the servicing doctor will decide whether or not the condition being diagnosed or treated is appropriate for a telemedicine consultation.

      7. You acknowledge that any doctor that engages with you may have an affiliation with &BAM. The doctor will disclose any affiliation at the start of your consultation.

      8. You can opt-out of receiving care, at any stage, but acknowledge that it may not be in your best interest. If you opt out you release the doctor and &BAM from any obligations and liability arising from your discontinued care.

      9. Your data will always be kept HIGHLY confidential and only shared with the required and authorised doctor and &BAM staff. You consent to the processing and transmission of your personal medical information to these parties.

        1. &BAM stores and preserves your data on behalf of both you and the doctor to ensure the doctor is continuously provided with accurate information for continuity of care, in your best interests.
        2. &BAM staff need to know what products and quantities you may need from us so that they can process your order and ship them to you. The types of products could potentially reveal medical conditions/treatment.
        3. Our Privacy Policy lists more details on our data handling practices and security measures (See Privacy Policy - Clause 11).

      10. The nature of the tools we use requires that some of your data is transferred across the South African border.

        1. We use a cloud-based e-forms platform in the USA and EU to administer forms and preserve data, including medical history information. USA and EU have legislation on the protection of health data, being HIPAA and GDPR
        2. Our e-forms platform is HIPAA and GDPR compliant, we have an agreement with them, and they apply the highest security and privacy standards to your data.

      11. You may not hold &BAM liable for your use of the platform, services or information. (See Terms of Service: Warranties, disclaimers, indemnities and waivers).

      12. Lastly, the Terms of Service lists:

        1. the purpose, cost, and implications of the telemedicine service (See ‘Consent’).
        2. the doctors who may service you as well as their practice number (See ‘Doctors’).
        3. the security measures we have in place to protect your data as well as any material risks that may influence your consent (See ‘Risks’).

      13. You will receive a copy of your consent via email. You can withdraw your consent by emailing hello@andbam.care.

  • Treatment History

  • You're doing great - thank you!

    It's time to take photos of your skin from a few different angles. Your doctor needs this to prescribe the most appropriate treatment, and to manage your expectations about results.
    You're doing great - thank you!

  • Please take a photo facing forward.

    Ensure the picture covers the area indicated in the example.
    Please take a photo facing forward.
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  • Please take a photo of your side profile.

    Ensure the picture covers the area indicated in the example.
    Please take a photo of your side profile.
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  • Medication & Allergies

    This helps our doctor ensure the treatment is safe and suitable for you.

  • Surgeries & Hospital Admissions

  • Cancer & HIV

  • Family History

  • Health & Habits

    Some lifestyle habits are associated with/contribute to/worsen hair loss. Understanding these help the doctor make the most appropriate recommendations.

  • Dermatological Conditions & Skin Health

  • Other Medical History

  • Cardiovascular

  • Respiratory

  • Mental Health

  • A note on side effects

    Deep breath, we've got your back...
    • No surprise, but all medical treatments have the potential to cause side effects.
    • Once you complete this onboarding process and book a time slot, the doctor will contact you to discuss your treatment, as well as any potential side effects that may be associated with the use of any of the prescribed medications included in your personalised treatment. 
    • &BAM offers ongoing doctor care as part of the subscription service. If you've got questions all you need to do is reach out! 

  • Quick Identity Verification

    We need to verify your identity with a photo of your government-issued ID.

  • Please take a photo of your driver’s license, ID book/card or passport.

    You need to ensure that:

    • Your ID is valid
    • Your full name and date of birth are visible
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  • Which treatment plan is best suited to your budget?

    The personalised part of your treatment plan will be recommended by the reviewing doctor, and this will determine the final cost you'll need to pay. In addition, you may add any non-prescription items to your kit.
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        Personalised Skin Treatment Kit✔️ Personalised treatment ✔️ Free delivery ✔️ Ongoing doctor care
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        Personalised Skin Treatment, Day Cream & Night Cream Kit✔️ Personalised treatment (if prescribed) ✔️ Revitalising day cream ✔️ Nourishing night cream ✔️ Free delivery ✔️ Ongoing doctor care
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      • 👍🏽 Thank You!

        You have completed the medical skin care assessment.

      • There is a once-off cost of R150 for the doctor’s review and consultation. For &BAM customers, this once-off cost includes all ongoing care, repeat scripting, and doctor check-ups.

        Once you process this payment and book a time slot, the doctor will review your submission and contact you at your chosen consultation time.

      • Should be Empty: