BEHAVIOR
We understand that children with behavioral challenges benefit from a therapeutic environment. However, if your child has aggressive tendencies or demonstrates 3 or more aggressive behaviors towards other children or staff members, they will be asked to return home without a refund. In this case, one on one therapy services may be a better fit for your child.
SUPPORT
We understand that some children benefit from having one on one support to succeed. If it is discovered that your child needs more support than our program can provide, we reserve the right to place your child to an alternative TLC program, discontinue enrollment, and/or suggest other services with outside providers to ensure the child's success.
Tuition Policy
Beginning March 1st 2021, your child will be considered enrolled in our
program on a continuous basis and you will be invoiced on a monthly rate
based on your child's enrollment in his/her program or group one week
prior to the month.
All Afternoon Groups (Handwriting, Pre-K Readiness, and Social Skills) -
$140 per month
Groups - $35/group
You do not need to re-register every month. Once enrolled, your child’s
admission is considered continuous until you, the parent, tells TLC
(programs@tlcnola.com) that your child will no longer be receiving our
services. If you do not have a set time frame for your child, the leading SLP
or OT will communicate with you when your child is ready to graduate from
the group.
It is very important that we receive at least one week’s notice when
deciding to discontinue enrollment for your child. Written notice is required
to programs@tlcnola.com, even if you verbally let the lead therapist know.
No refunds will be provided if one week notice is not provided in writing.
You will owe one weeks tuition past the date of dismissal if one weeks
notice is not provided.
Invoices
will be sent one week prior to the month your child will attend,
unless there is availability to begin sooner. You have 7 days to access the
invoice due to the safety features of our HIPAA compliant billing and
documentation system. If your invoice is not paid one week prior to the
following month, your invoice is considered late. Please make note that
your invoice may go to the spam folder. It may be helpful to ensure that
“fusion” is marked as a known address in your email account to prevent this
from occurring.
If your invoice is paid later than the 1st of the month, you will be charged a
fee of $25 and your child’s spot in the program may be placed on hold and
on the waitlist for his/her program.
If you have not received your invoice by the first of each month or prefer to
keep a credit card on file for us to charge you monthly and avoid a late fee,
please email megan@tlcnola.com. If payment is not received by the 1st, a
credit card will be REQUIRED to be maintained by TLC and your card will
be charged with the late fee on the 6th if you’d like your child to continue
with services. It is very important to communicate any questions or
concerns about payments to our front office at 504-565-7300 or
margaret@tlcnola.com.
Attendance
In an effort to maximize the quality of our therapeutic groups, we are asking
all participants to abide by the following attendance policy that has been in
effect since July 1, 2021. As spots in our groups are reserved specifically
for your child, we ask for consistent and regular group attendance.
Absences
In the event of a planned absence, please notify your group leader or email
programs@tlcnola.com 24 hours ahead of the group start time to cancel so
that they may structure the group accordingly. If a day-of emergency
cancellation needs to occur, please email programs@tlcnola.com or call
our office at 504-565-7300 to notify us of your child’s absence. In the event
that the group leader is not notified within 4 hours of the group start time, or
not at all, we will classify this absence as a no-show. In the event that your
child no-shows for 2 groups within one month, we reserve the right to
remove your child from the group and place them back on the waitlist.
Furthermore, you remain financially responsible for your child’s place in the
group regardless of missed days, as we are holding the spot for your child.
Consultation Fee
In the case that your child requires consultation between TLC employees
and school teachers or other professionals, we have a consultation fee
($20 per 15 minutes). This option, if needed, will be available to you after
your child has attended at least 4 group sessions.
We want to thank you for being a part of the TLC family and appreciate
your cooperation with these policies. Our policies are in place with the sole
purpose of providing quality services to all of our clients. Please reach out
to the administration with any questions. Thank you!
Programs Contact info: programs@tlcnola.com or 504-565-7300