We cannot guarantee payment or verify that definite eligibility of benefits conveyed to us or to you by your carrier will be accurate or complete. Payment of benefits are subject to all terms, conditions, limitations, and exclusions of the member’s contract at the time of service. Our office will make every effort to bill your insurance company in a timely manner. We strongly recommend, request, and encourage you to be familiar with, and verify your benefits with your insurance company prior to working with our team. Please be aware, that even then, it is still not a guarantee of benefits or payment. If your carrier determines that a particular service is not reasonable and necessary, or that a particular service is not covered under the plan, your insurer will deny payment for that service and the total cost of your program will become your responsibility. Clients are financially responsibility to pay the program balance in full if/when benefit limits have been reached.

Clients are responsible for the cost of any missed/cancelled appointment. Insurance will not cover charges for cancelled or missed appointments. To ensure our team is appropriately compensated for their time, a $35.00 charge will be applied to the card we have on file for all cancelled or missed appointments not rescheduled within the same calendar week.

Program cancellations are based upon the date you specifically request such cancellation by email to billing@onpoint-nutrition.com.   A minimum payment of $300.00 is required to cancel your program without financial obligation.  If your insurance company has not reimbursed OnPoint Nutrition $300.00 for sessions as of the date of your cancellation, the client is responsible for payment of the difference.