Appointments: We require separate visits for each problem due to time constraints. If your medical visit is greater than the allotted time, and/or there are complicated medical problems, we often add a prolonged visit code and/or an additional medical code. This may or may not be covered by your insurance. We realize your time is valuable, and you may not want to schedule another visit due to time constraints. However, we need to appropriately charge for the doctor's time.
Coding of Visits: In general, we will not re-code visits after the medical visit has been submitted to your insurance company.
Canceling an Appointment: Should you need to cancel an appointment, please give our office 48 hours for Functional Medicine. Any appointment cancelled with less than 48-hour notice is subject to a $100 cancellation fee, which will be billed to the card on file. Failure to cancel/no show (you do not come in for your appointment) will result in the $100 cancellation fee. Three no show appointments and you will be discharged from the practice.
Telephone Calls: Our staff may handle brief questions, but in-depth questions will require an appointment with the doctor.
Labs: We use a third-party laboratory for our lab services. You are responsible for ensuring that HealthLabs through Northwestern Medicine out of Winfield, IL is in-network with your insurance. We do not handle the billing for HealthLabs. Should you have an issue with a lab bill, you will have to reach out to HealthLabs directly.
Please rank and identify current and ongoing problems by priority and answer the appropriate questions about each problem. Only fill in the corresponding sections for the number of problems you have. If you only have one problem, leave everything beyond problem 1 blank until you get to the next section.