Functional/Naturopathic appointments are considered wellness visits by all insurance companies and therefore insurance does not cover the visits and all visits are out of pocket. We do not bill insurance for Functional/Naturopathic appointments and require a 100 dollar deposit to schedule your visit which can be used toward the balance of your first 90minute appointment.
Late for an appointment: If you arrive at your appointment more than 5 min late for chiro, 5 min late for acute appointments, or 10 for any other appointments including functional, you will have to reschedule for another day.
Canceling an Appointment: Should you need to cancel an appointment, please give our office 24-hour notice (48 hours for Functional Medicine). Any appointment cancelled with less than appropriate notice is subject to a cancellation fee, which will be billed to the card on file. Failure to cancel/no show (you do not come in for your appointment) will result in the cancellation fee. If you do not have a valid card on file, you will be required to pay the cancellation fee prior to any future scheduling at IHW. After three no show appointments, you will be discharged from the practice.
The No Show/Late Cancellation fees are as follows:
Chiro: $50
Mental Health: $80
Naturo/Functional Medicine: $100
This is in place for all patients for all parts of the practice. You have one grace no
show or Late Cancelation with one provider in our clinic. If you no show or are late
for further appointments with same or any other provider past your first, you will
be charged the no show fee/late cancelation fee.
Telephone Calls: Our staff may handle brief questions, but in-depth questions will require an appointment with the Provider or a billable phone consult.
Labs: We use a third-party laboratory for our lab services. You are responsible for ensuring that HealthLabs through Northwestern Medicine out of Winfield, IL is in-network with your insurance. We do not handle the billing for HealthLabs. Should you have an issue with a lab bill, you will have to reach out to HealthLabs directly.
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