Patient Cancellation / No-Show Policy
PURPOSE
Your child's success in therapy depends on consistent participation. We are committed to providing exceptional services, and we ask that you partner with us by ensuring your child is ready for their scheduled appointments.
Why Consistency Matters
Regular therapy sessions:
- Build skills progressively over time
- Create a comforting routine for your child
- Foster a strong therapist-child bond for better outcomes
POLICY
Our therapists take therapy sessions seriously, dedicating time to prepare, travel, deliver treatment, and document each session to track progress. Missed appointments will be documented as either a "Cancellation" or "No-Show."
Definitions
No-Show: Patient-initiated cancellation with less than twenty-four (24) hours' notice, or failure to attend a scheduled appointment without providing any notice.
Patient Cancellation: Patient cancels an appointment with more than 24 hours' notice.
Make-Up Appointments: An appointment rescheduled by the therapist that does not count as a cancellation or no-show, as long as the rescheduled appointment occurs.
Excessive Cancellations: A child who misses 15% or more of their scheduled appointments over a 60-day period (excluding make-up appointments).
PROCEDURES
No-Shows / Cancellations:
- Therapists will document missed appointments or cancellations.
- Parent or guardian will be notified of first Excessive Cancellation
- Continued Excessive Cancellations will be evaluated and considered for discharge.
Monitoring Cancellations: Clinic administrators will review cancellation data every 60 days and notify patients if the combined cancellation/no-show rate exceeds 15%.
Patient Discharge Consideration
We understand that unexpected events happen. However, frequent cancellations or no-shows disrupt therapy progress and affect other patients seeking services. In cases of excessive cancellations or no-shows, Spoken Word Children’s Therapy reserves the right to evaluate the patient for discharge from services.