Social Media/Email Contact
Your therapist is unable to engage with you through social media. Your therapist cannot accept a friend/follow request.
Your therapist is unable to provide clinical information via email. You are more than welcome to share information via email regarding your child and their care. Your therapist will notify you of receipt of this information and follow up at your next session. In the event it is urgent, your therapist may recommend connecting via phone or an emergency session prior to the next scheduled session. In the event of a life threatening emergency please do not email; call 911 or visit your local emergency room.
Any person who receives services for mental health, alcoholism, drug abuse or developmental disability is guaranteed certain rights by the State of Wisconsin. Among these rights are the following:
1. You must be treated with dignity and respect, free of any verbal or physical abuse.
2. You have the right to have staff make fair and reasonable decisions about your treatment.
3. You cannot be treated unfairly because of your race, national origin, sex, religion, age, disability or sexual orientation.
4. You must be provided prompt and adequate treatment and other services which are appropriate to your individual needs.
5. You must be allowed to participate in the planning of your treatment.
6. You have the right to discuss positive and negative effects of your treatment and to discuss alternative treatments with your therapist.
7. No treatment may be given without your consent except in an emergency.
8. You have a right to know the cost of your treatment and to discuss these costs with your therapist.
9. You will not be filmed or taped without your consent.
10. Information regarding your treatment must be kept confidential unless you have released them.
11. Your records cannot be released without your consent unless a valid court order or a valid HIPAA form is in effect and is produced, except to report child abuse or to prevent violence or suicide.
12. You have the right to see your records and to discuss them with your therapist.
13. You may challenge the accuracy of your records and have corrections placed into the record.
14. If any of your rights are violated you may make an informal complaint or file a formal grievance or seek legal redress in court.
15. To make an informal complaint, discuss the issue with your therapist and ask for resolution.
16. To file a formal grievance contact: Ashley Hall Practice Manager at 414-774-9200.