Appointment Cancellation/No-Show Policy

 

At Journey Pediatric Therapy, our therapists work hard to see each client at their scheduled time.  When an appointment is scheduled with us, we set aside enough time to provide the highest quality of care to each client. 

Guardians/Parents/Clients will be provided with a warning and may be assessed a $60 fee, if any of the following occur:

• Failure to contact or notify client’s therapist at least 24 hours in advance, via text or phone call to cancel or reschedule a scheduled appointment.

• Failure to attend a scheduled appointment (no-show).

This fee will be charged to the client and will not be billed to the insurance company. The fee will need to be received prior to the client’s next scheduled visit.

  

If a second no-show appointment or late cancellation occurs within three months, the client may lose their regularly scheduled appointment time. They may be offered the chance to continue therapy on an as-available basis or may be dismissed from Journey Pediatric Therapy occupational therapy services.

 

We understand there are times when an unforeseen emergency occurs and you may not be able to keep your scheduled appointment at the last minute.  If you should experience extenuating circumstances, please contact our office at 208-627-8615 or contact the client’s therapist to discuss the situation.

By signing below, I acknowledge that I have read and understand this policy.