For Clients Being Seen In The Home Only
The patient has the right to:
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Be informed and participate in the Plan of Care.
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Be treated with respect, consideration, dignity and full recognition of their individual right to privacy.
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To receive care and services that are adequate, appropriate and compliance with relevant Federal and State laws, rules and
regulations.
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To voice grievances about their care and not be subjected to discrimination and reprisal for doing so.
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To have his or her medical records be confidential and not be disclosed without proper written consent.
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To be free from any mental or physical abuse, neglect and/or exploitation.
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To receive a written statement of services provided by the agency and the charges the client is liable for paying.
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To be informed of the acceptance process and countenance of service and eligibility determination to accept or refuse
services.
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To be informed of the agency’s on call services.
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To be informed of supervisory accessibility and availability and to be advised of the agency’s procedures for discharge.
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To receive a reasonable response to his or her request of the agency.
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To be notified within 10 days, when the agency license has been suspended, revoked, canceled, revoked, modified or
dismissed.
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To be informed of the agency policies regarding patient responsibilities and provided a copy of these responsibilities upon
request.
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To be informed that staff therapist are prohibited from smoking while providing therapy to an individual and while in an
individual’s home.
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To be provided a copy of the declaration of home care client’s rights in advance of care being provided.
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To expect that the agency shall investigate, within 72 hours, complaints made by a client or the client’s family.
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To be informed of the address and telephone number for information, questions or complaints about the services provided by
the agency.
Inquiries should be presented in this order:
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Raleigh Therapy Services, Inc/Triangle Dysphagia & Feeding, PLCC
3803B Computer Dr, Ste 200 Raleigh, NC 27609
(919) 791-3582
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The Acute Care, Home Care and CLIA Branch with Licensure and Certification of the Division of Health Services Regulation shall be responsible for enforcing state laws with regards to home care agencies. 2712 Mail Service Center
Raleigh, NC 27699
(919) 855-4500